Vikash Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Shipping Agency Agent with a focus on Husbandry department.Extensive experience in coordinating and executing port operations. Expertise includes liaising with port authorities, shipping companies, and other stakeholders to ensure smooth and timely vessel arrivals, departures, and cargo operations. Proven track record of providing excellent customer.

Pune Area, India

• Trusting that quality and results could really compare to amount, I work intimately with customers on different undertakings to enable them to accomplish their business destinations. In charge of producing deals and.
• Assumed duty regarding process mapping and giving preparing to colleagues on the procedure alongside managing, preparing, observing and improving the operational productivity.
• Drove the activities group to perform in consistence with built up KPI's and administration level measurements.
• Develop reports and spreadsheets to sort out and track data into an easy to use position that underpins different customers' needs.
• Conduct office the executives undertakings.
• Designing leaflet and flags for deals group.

Pune, Maharashtra, India

• Managed a Team of 12 members in both Inbound and Outbound Processes.
• Conducted Team briefings and meetings on a daily basis.
• Part of the pilot process comprised of select few responsible for calling customers on their Cell phones seeking authorization(TCPA) to call using an Automated dialer and collect payments on due mortgages.
• Responsible for tracking and maintaining collection stats for all Team Members.
• Tracking and maintaining performance reports for the… Show more Managed a Team of 12 members in both Inbound and Outbound Processes.
• Tracking and maintaining performance reports for the team.

Pune

Grew to Quality Coach for iPhone Customer Service Process. Did weekly and monthly quality monitoring of 30+ FTE's for both Inbound and outbound calls.Worked as Senior Rep for customer support for Hutchinson 3 customers in UK. This was a new challenge, working with customers based in UK. In the three very swift and useful 3 years, i spent at this.

Pune

Exl has been a very important part of my overall gaining i have in work experience. I worked as and with customers, as Customer service specialist handling Insurance (Mortgage and Vehicle). Working here, rendered me with a little experience which would lay the Foundation/exposure of my next responsibility in my next organization. Working hand in hand, with.

Pune

This was my first experience at working full time and hence has left an everlasting memories i will always endure. I worked as a representative for United Airlines handling customers with Ticketing and all other numerous queries with the same. Working directly with customers gave an exposure to the importance of customer service in any service industry and.

Bachelor’S Degree, Business/Commerce, General

High School, Computer Science