Vikash Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Shipping Agency Agent with a focus on Husbandry department.Extensive experience in coordinating and executing port operations. Expertise includes liaising with port authorities, shipping companies, and other stakeholders to ensure smooth and timely vessel arrivals, departures, and cargo operations. Proven track record of providing excellent customer service, managing multiple priorities, and ensuring compliance with industry regulations. Strong technical knowledge of IT products… Show more Shipping Agency Agent with a focus on Husbandry department.Extensive experience in coordinating and executing port operations. Expertise includes liaising with port authorities, shipping companies, and other stakeholders to ensure smooth and timely vessel arrivals, departures, and cargo operations. Proven track record of providing excellent customer service, managing multiple priorities, and ensuring compliance with industry regulations. Strong technical knowledge of IT products and services. Show less

Pune Area, India

Trusting that quality and results could really compare to amount, I work intimately with customers on different undertakings to enable them to accomplish their business destinations. In charge of producing deals and showcasing plans, setting targets, coaching group to accomplishing objectives. Setting the business procedure, enhancing exhibitions and overseeing activities on everyday schedule. Taking care of whole P and L and deals groups. Excellent correspondence… Show more Trusting that quality and results could really compare to amount, I work intimately with customers on different undertakings to enable them to accomplish their business destinations. In charge of producing deals and showcasing plans, setting targets, coaching group to accomplishing objectives. Setting the business procedure, enhancing exhibitions and overseeing activities on everyday schedule. Taking care of whole P and L and deals groups. Excellent correspondence verbal/composed, solid administration and group taking care of abilities. Overseeing, Training and driving groups for Inside Sales process for quality lead age and accomplishing deals objectives. • Assumed duty regarding process mapping and giving preparing to colleagues on the procedure alongside managing, preparing, observing and improving the operational productivity. • Drove the activities group to perform in consistence with built up KPI's and administration level measurements. • Develop reports and spreadsheets to sort out and track data into an easy to use position that underpins different customers' needs. • Conduct office the executives undertakings. • Designing leaflet and flags for deals group. • Overall duty of planning, running and advancing organization's site. Show less

Pune, Maharashtra, India

Managed a Team of 12 members in both Inbound and Outbound Processes.• Conducted Team briefings and meetings on a daily basis.• Part of the pilot process comprised of select few responsible for calling customers on their Cell phones seeking authorization(TCPA) to call using an Automated dialer and collect payments on due mortgages.• Responsible for tracking and maintaining collection stats for all Team Members.• Tracking and maintaining performance reports for the… Show more Managed a Team of 12 members in both Inbound and Outbound Processes.• Conducted Team briefings and meetings on a daily basis.• Part of the pilot process comprised of select few responsible for calling customers on their Cell phones seeking authorization(TCPA) to call using an Automated dialer and collect payments on due mortgages.• Responsible for tracking and maintaining collection stats for all Team Members.• Tracking and maintaining performance reports for the team.• Dealing with Bankruptcy and documentations Show less

Pune

Grew to Quality Coach for iPhone Customer Service Process. Did weekly and monthly quality monitoring of 30+ FTE's for both Inbound and outbound calls.Worked as Senior Rep for customer support for Hutchinson 3 customers in UK. This was a new challenge, working with customers based in UK. In the three very swift and useful 3 years, i spent at this organization, gave me an opportunity to work under several positions with several departments. I started with the Customer representative for… Show more Grew to Quality Coach for iPhone Customer Service Process. Did weekly and monthly quality monitoring of 30+ FTE's for both Inbound and outbound calls.Worked as Senior Rep for customer support for Hutchinson 3 customers in UK. This was a new challenge, working with customers based in UK. In the three very swift and useful 3 years, i spent at this organization, gave me an opportunity to work under several positions with several departments. I started with the Customer representative for PayasyouGo customers and moved to Postpaid customers. Was a part of the Inception Team, especially designed for Iphone users known as Iphone customer service, wherein worked with different systems and different approach for different users.Here, i got the opportunity of handling team on several occasions. Show less

Pune

Exl has been a very important part of my overall gaining i have in work experience. I worked as and with customers, as Customer service specialist handling Insurance (Mortgage and Vehicle). Working here, rendered me with a little experience which would lay the Foundation/exposure of my next responsibility in my next organization. Working hand in hand, with the customers based in US, helped my understanding of Insurance. Here, was my first opportunity to handle my teammates as an acting TL… Show more Exl has been a very important part of my overall gaining i have in work experience. I worked as and with customers, as Customer service specialist handling Insurance (Mortgage and Vehicle). Working here, rendered me with a little experience which would lay the Foundation/exposure of my next responsibility in my next organization. Working hand in hand, with the customers based in US, helped my understanding of Insurance. Here, was my first opportunity to handle my teammates as an acting TL , report and discuss with upper management about the productivity and challenges, if any. Show less

Pune

This was my first experience at working full time and hence has left an everlasting memories i will always endure. I worked as a representative for United Airlines handling customers with Ticketing and all other numerous queries with the same. Working directly with customers gave an exposure to the importance of customer service in any service industry and hence trained me to attend customers with utmost priority and importance. Treating every next customer as new customer and not carrying the… Show more This was my first experience at working full time and hence has left an everlasting memories i will always endure. I worked as a representative for United Airlines handling customers with Ticketing and all other numerous queries with the same. Working directly with customers gave an exposure to the importance of customer service in any service industry and hence trained me to attend customers with utmost priority and importance. Treating every next customer as new customer and not carrying the baggage from the previous has been my most important and first of the important learnings, i had here. Working here, laid the foundation of the wide experience i have with customer service to the very core. Show less

Bachelor’S Degree, Business/Commerce, General

High School, Computer Science