Key Impact AreasInfrastructure Management Technical SupportCustomer Support & Servicing Project Execution and ManagementRCA/Troubleshooting Manpower Management Inventory/Asset Management End User Computing Services

Orchestrated seamless IT operations for multiple entities, MDI, Soviat Tech Services, Mayas Services and Vega corporate services Pvt. Ltd., serving a user base of up-to 50 in each site, ensuring uninterrupted business continuity and providing comprehensive root cause analysis for all IT-related outages and support.Defining and implementing IT policies and strategies in line with organizational goalsSpearheaded a proficient team of Site Managers and Desktop Engineers, stationed across various commercial locations, optimizing IT functions through keen leadership.Formulated and implemented robust IT strategies and policies, aligning them seamlessly with overarching organizational goals, while also liaising closely with the Leadership Team to ensure compliance and meet specific requirements.Drove project management for diverse initiatives, ranging from major lift-&-shift endeavors to pivotal tasks such as office relocations, company mergers, & internal application platform transitions, showcasing adeptness in executing projects of varying scopes.Managed processes encompassing Incident, Event, Service Request, and streamlining operations, and enhancing efficiency in service delivery, while also demonstrating exceptional proficiency in vendor management, ensuring optimal support for core business operations, and overseeing critical aspects such as escalations, billing, finalization, and governance.

Remote technical support engineer

Senior Technical support engineer

IT executive (EUS) in IT department