Product manager for Bill Payment, Fastag, Fund Transfer and Net promoter score- Developed and implemented strategies to streamline bill payments through net banking portal and mobile app, resulting in an 80% reduction in top failure categories- Contributed to efforts that improved the Net Promoter Score (NPS) of mobile banking app by 300%- Analysed the NPS responses and created actionable inputs for Group Head and MD- Along with managing existing journeys, worked on creating bill payment and recharges and fastag journey in new age net banking and mobile banking app- Analysed payment data and identified areas of improvement to enhance the customer experience and overall efficiency of the bill payment journey- Collaborated with cross-functional teams, including IT, customer support, operations, to identify and resolve technical issues related to bill payments.- Ensured compliance with industry regulations and internal policies for bill payment service- Worked closely with vendor and third-party service providers to improve the robustness of the integration- Monitored key performance indicators (KPIs) and prepared detailed reports for senior management, highlighting achievements and areas for further improvementSkills:- Product management- Vendor management- NPCI/RBI compliance management - Project management- Data analysis- Competition bench marketing- PresentationAwards:- Gold star employee of the quarter- Start performer of the month

- Led development teams in BillDesk's Bill Payment API suites that empowers clients to build a customisable user interfaces- Streamlined the API suite configuration process through the development of an Admin portal- Designed and implemented a comprehensive CRM portal with user-friendly features, allowing customers to manage API configurations, view transaction data, and access analytics reports- Successfully onboarded Fastag, e-Gold, Gift Cards, and Gas cylinder booking categories to the bill payment configuration system, expanding the range of bill payment options- Worked closely with the operations team to define reporting requirements, enabling data-driven decision-making and providing insights into transaction trends and performance- Conducted market research and competitor analysis to identify emerging trends and potential areas of improvement, resulting in the implementation of new features and enhancements to the API suite- Successfully led migration of BillDesk's largest client to new billpay API platformSkills:- API Product management- Project management- Team management- Market research and competition analysis - Data migration- Stakeholder management- Vendor managementAwards:- Best project manager award - Best product award (3 categories)

- Gained expertise in Bank Loyalty, Retail Loyalty and Employee Loyalty programs- Recruited and Managed team of program managers- Solution and Product management for building an Onboarding and Loyalty management Product to Reduce client onboarding time and cost by 80%- Created ELK ( Elastic - Logstash - Kibana) based error monitoring solution - Migrated programs from legecy system to new Loyalty management application- Integrated multiple redemption channel's like Merchandise, recharges, movie tickets, travel bookings and others- Integrated POS and EPOS based redemption channels- Created Pre sales pitches and Revert to RFP

- Managed Reward Programs of 5 large and medium banks (total 70% market share)- Liased with IT teams and clients for project delivery- Brainstorming with tech and product teams for finding optimum solution- Managed Business continuity drills, audits, tech support and Operations for client programs