Vikas Jain Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Lead, inspire, and mentor a team of business analysts, developers, and QA’s located throughout the US, Canada, India, Hongkong, Singapore, Philippines, Labuan, and Thailand to implement a Global IFRS-17 solution for a client with a global commercial lines insurance footprint• Collaborate with project team members to develop a detailed project plan for an assigned body of work• Construct the Work Breakdown Structure for a project• Report status of plan, and track change controls… Show more • Lead, inspire, and mentor a team of business analysts, developers, and QA’s located throughout the US, Canada, India, Hongkong, Singapore, Philippines, Labuan, and Thailand to implement a Global IFRS-17 solution for a client with a global commercial lines insurance footprint• Collaborate with project team members to develop a detailed project plan for an assigned body of work• Construct the Work Breakdown Structure for a project• Report status of plan, and track change controls, risks, and issues for that plan• Maintain and monitor the execution of the project plan and/or assigned action plan(s)• Provide inputs to Project Leadership on the financial and resourcing aspects of the plan• Support the Project Team in the delivery of services to the customer, managing customer inquiries and requests as assigned• Identify, address, and bring issues to closure• Initiate internal and external communication throughout defined project process via face-to-face meetings, teleconferencing and email • Manage weekly project meetings and monthly status reporting – including meeting preparations, scheduling, agenda preparation, content and presenter planning, documenting and distributing minutes and action items, scheduling any follow-up sessions, etc. Show less

• Lead, inspire and mentor a team of product managers, product owners, user experience and business analysts•Ensure product definitions meet and exceed immediate and long-term business, customer, and market expectations•Analyze product, customer, competition, and market data to identify and define new product opportunities, extensions and enhancements to existing products, and applications of technology to new markets•Manage feature enhancements, evaluating the impact of quality on… Show more • Lead, inspire and mentor a team of product managers, product owners, user experience and business analysts•Ensure product definitions meet and exceed immediate and long-term business, customer, and market expectations•Analyze product, customer, competition, and market data to identify and define new product opportunities, extensions and enhancements to existing products, and applications of technology to new markets•Manage feature enhancements, evaluating the impact of quality on a product, and ensure high quality and satisfying experience for our customers•Develop features, functions and requirements that drive a great product experience and high value for our customers•Evangelize the company’s products and solutions at industry conferences, at symposiums and with key customers Show less

Toronto, Canada Area

Lead the clients and the base product requirements.• Held meetings with various stakeholders and subject matter experts from policy, claims, billing, and document teams to gather and document the requirements, all through the policy life cycle including quote, new business, amendment, renewal, and cancellation processes.• Identified and recommended areas of improvement in the accounting module/department to gain efficiencies, reduced costs and helped in the development of new processes… Show more Lead the clients and the base product requirements.• Held meetings with various stakeholders and subject matter experts from policy, claims, billing, and document teams to gather and document the requirements, all through the policy life cycle including quote, new business, amendment, renewal, and cancellation processes.• Identified and recommended areas of improvement in the accounting module/department to gain efficiencies, reduced costs and helped in the development of new processes especially in areas of Billing (Direct Bill and Agency Bill), Deductible billing, Escheat, Credit card & EFT processing, and Collections, Billing Portal.• Assisted with project management by managing expectation to help the client to distinguish between needs and wants.• Documented, researched, and assisted with the resolution of issues throughout the development cycle.• Part of the product team that identified opportunities for product enhancements for Accounting and Billing and ensured the Product was continuously evolving to meet market needs and expectation.• Defined Initiative and Epics and Stories and adhered to Agile practices.• Outlined backlog priorities and managed stakeholders’ expectations for the teams.• Designed and implemented solutions –designed digital workflows for approvals for the enterprise system which made the process 100% paperless, streamlined and provided aging related data and SOX compliant.• Developed test strategy and wrote test cases for the Quality Assurance Team.• Coordinated QA and user acceptance testing to ensure the final product moved to production aligning business requirements.• Conducted training to end users.• Led implementation and communication to stakeholders.• Identified defects in software including functionality, processed and notified the development team to make appropriate changes. Show less

Liaised with Sales to ascertain the project scope and high-level requirements. • Demonstrated and configured the FINEOS’ sales build.• Worked with the senior project managers to estimate and plan the requirements gathered, configured solutions and requirements managed for the project and closely tracked against that plan.• Advised best practice and risks associated with non- adherence to key project stakeholders (PM’s, TC’s, Customer Account Managers etc.)• Managed client’s… Show more Liaised with Sales to ascertain the project scope and high-level requirements. • Demonstrated and configured the FINEOS’ sales build.• Worked with the senior project managers to estimate and plan the requirements gathered, configured solutions and requirements managed for the project and closely tracked against that plan.• Advised best practice and risks associated with non- adherence to key project stakeholders (PM’s, TC’s, Customer Account Managers etc.)• Managed client’s expectations of the FINEOS delivery.• Led and mentored other business analysts to improve knowledge base and streamline processes by educating on the various procedures and tools.• Worked with multiple work groups/departments to ensure both technical and business needs were met. • Presented FINEOS product and ensured company standard compliance. Show less

• Elicited requirements using interviews, document analysis, requirements workshops, JAD (Joint Application Design) sessions, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.• Critically evaluated and analyzed information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the… Show more • Elicited requirements using interviews, document analysis, requirements workshops, JAD (Joint Application Design) sessions, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.• Critically evaluated and analyzed information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs.• Documented functional and non-functional requirements • Validated requirements by obtaining sign-offs from various stakeholders and subject matter experts• Documented, researched and assisted in the resolution of issues throughout the software development cycle• Developed test strategy and writing test cases • Conducted unit and integration testing for the system • Identified and logged defects in software including functionality and processes and notified the development team to make appropriate changes• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs• Acted as the liaison between the business units, technology teams and support teams Show less

• Participated in the requirement definition for the implementation of a large scale enterprise policy and billing systems (SERVICE Plus systems)• Held meetings with various stakeholders and subject matter experts from policy, claims, billing and document teams to gather and document the requirements, all through the policy life cycle including quote, new business, amendment, renewal and cancellation processes• Validated requirements by obtaining sign-offs from various stakeholders and… Show more • Participated in the requirement definition for the implementation of a large scale enterprise policy and billing systems (SERVICE Plus systems)• Held meetings with various stakeholders and subject matter experts from policy, claims, billing and document teams to gather and document the requirements, all through the policy life cycle including quote, new business, amendment, renewal and cancellation processes• Validated requirements by obtaining sign-offs from various stakeholders and subject matter experts• Reviewed vendor base functional specification documents including Use Cases, Process Flow Diagrams, High Level Requirements (HLR’S), High Level Designs (HLD’S) to ensure consistency with Allstate requirements• Identified and documented gaps between the vendor base specification and Allstate requirement specification• Integrated Allstate requirements into vendor base specification documents including refining use cases, process flow diagrams and user interfaces• Conducted unit and integration testing for the system • Identified defects in software including functionality and processes and notified the development team to make appropriate changes• Logged system defects for review and correction by developers• Implemented Business Change Requests (BCR’S) and provide weekly report to senior project manager on testing status• Escalated issues to senior project manager on matters that required urgent and immediate attention Show less

• Handled various accounts of suppliers (Accounts payable/receivable duties)• Processed receivable and accounts payable cheques• Analyzed processes and system deficiencies for the accounting department• Made recommendations to the Management which were successfully adapted by the company

• Handled various accounts of suppliers (Accounts payable/receivable duties)• Processed receivable and accounts payable cheques• Analyzed processes and system deficiencies for the accounting department• Made recommendations to the Management which were successfully adapted by the company

B.Sc., Physics, Zoology, Botany

Advance Certificate In Project Management, Project Management & Business Analysis

Masters Certificate In Project Management, Project Management

Diploma In Computer Programming & Application, Computer Programming