Vikas K Email and Phone Number

Currently Working at VMware Software India Pvt Ltd as a Senior Technical Support Engineer and supporting global customers on VMware virtualization products.Delivered comprehensive technical support for global customers across a range of VMware productsused in enterprise environments, including Horizon View and Horizon DaaS.Mentor & coach new hires during onboarding.Acted as a single point of contact for both enterprise and personal desktop users, offering end-to-endtechnical… Show more Currently Working at VMware Software India Pvt Ltd as a Senior Technical Support Engineer and supporting global customers on VMware virtualization products.Delivered comprehensive technical support for global customers across a range of VMware productsused in enterprise environments, including Horizon View and Horizon DaaS.Mentor & coach new hires during onboarding.Acted as a single point of contact for both enterprise and personal desktop users, offering end-to-endtechnical troubleshooting and resolution.Skilled at replicating customer issues and performing in-depth troubleshooting on Windows, macOS,and Linux platforms.Effectively analyzed logs and determined root causes to resolve technical problems for various VMwareproducts.Collaborated effectively with internal teams (development, account management) and customers toidentify and address technical challenges.Managed bug reports, interacted with development teams, and ensured timely issue resolution forcustomers.Provided technical support to dedicated accounts, acting as a single point of contact for internalstakeholders, account managers, and customer advocates.Providing floor support, handling escalations, acting as a single point of contact for dedicated accounts,and ensuring end-to-end support for internal stakeholders, account management teams andcustomer advocates.Ensured new software updates functioned correctly across various hardware configurations, meetingrelease criteria. Show less

Started working at VMware Software India Pvt Ltd as a Technical Support Engineer - Level 2 and supportingglobal customers on VMware virtualization products.1. Providing complete technical assistance on VMware products used in enterprise environmentsincluding Horizon View and Horizon DaaS.2. Support VMware customers across the globe for above mentioned products and provide end to endtechnical assistance for their reported issues.

Started working at VMware Software India Pvt Ltd as a Technical Support Engineer and supporting globalcustomers on VMware virtualization products.1. Providing complete technical assistance on VMware products used in enterprise environmentsincluding Horizon View.2. Support VMware customers across the globe for above mentioned products and provide end to endtechnical assistance for their reported issues.

Started working at Sutherland Global Services as a Senior Technical Support Engineer and supporting globalcustomers for Symantec/Veritas products.Ensured successful product deployments and maintained optimal performance within SLAs by:Installing and supporting Symantec/Veritas Backup Exec (versions 2010 R2 - 15), Desktop Laptop Option(versions 6.0 - 8.0), and System Recovery (versions 2013 - 2013 R2).Providing troubleshooting and resolution to installation and usage issues… Show more Started working at Sutherland Global Services as a Senior Technical Support Engineer and supporting globalcustomers for Symantec/Veritas products.Ensured successful product deployments and maintained optimal performance within SLAs by:Installing and supporting Symantec/Veritas Backup Exec (versions 2010 R2 - 15), Desktop Laptop Option(versions 6.0 - 8.0), and System Recovery (versions 2013 - 2013 R2).Providing troubleshooting and resolution to installation and usage issues for clients via email or phone.Configuring, reimaging and factory resetting Backup Show less

Started working at My Computerz as a L3 Engineer.Roles and Responsibilities:Installed and configured Windows Server 2003, setting up Active Directory, DNS, and DHCP roles.Installed Windows Server 2008R2.Managed user accounts, controlled access to resources, and implemented group policies.Evaluated requirements and executed installations and upgrades for hardware, software, operatingsystems, and networks.Supervised TCP/IP networking, troubleshooting, DHCP, static IP… Show more Started working at My Computerz as a L3 Engineer.Roles and Responsibilities:Installed and configured Windows Server 2003, setting up Active Directory, DNS, and DHCP roles.Installed Windows Server 2008R2.Managed user accounts, controlled access to resources, and implemented group policies.Evaluated requirements and executed installations and upgrades for hardware, software, operatingsystems, and networks.Supervised TCP/IP networking, troubleshooting, DHCP, static IP addressing, print server setup, andstorage management.Installed and maintained Symantec Endpoint antivirus, deploying patches and upgrades to clients viathe antivirus server.Provided technical support via call/screen sharing applications.Configured user email accounts on various email clients such as MS Outlook and Thunderbird.Installed Windows 7, Windows XP, Red Hat Linux, and CentOS.Monitored network performance and bandwidth.Installed applications including MS Office packages, Informatica, and Oracle Database.Conducted health checks on application servers.Monitored ISA Server 2006 and Cyberoam firewall.Managed asset inventory.Configured and secured Wi-Fi networks.Assembled desktop computers. Show less

Installed and configured Windows Server 2008 R2, setting up Active Directory, DNS, and DHCP roles.Installed and configured ISA Server 2008 (Threat Management Gateway).Set up WAMP server and Windows MS SQL 2008.Managed MySQL database backups.Installed and configured Microsoft Exchange Server 2010.Managed user accounts and controlled access to resources through group policies.Evaluated requirements and performed installations and upgrades for hardware, software… Show more Installed and configured Windows Server 2008 R2, setting up Active Directory, DNS, and DHCP roles.Installed and configured ISA Server 2008 (Threat Management Gateway).Set up WAMP server and Windows MS SQL 2008.Managed MySQL database backups.Installed and configured Microsoft Exchange Server 2010.Managed user accounts and controlled access to resources through group policies.Evaluated requirements and performed installations and upgrades for hardware, software, andnetworks.Oversaw TCP/IP networking, troubleshooting, DHCP, static IP addressing, print server setup, and storagemanagement.Monitored the Helpdesk Ticketing System.Installed applications such as MS Office packages, antivirus software, Mantis, and Tortoise SVN.Managed email accounts on Exchange server and configured user email accounts on various emailclients like MS Outlook and Thunderbird.Conducted asset management.Monitored network performance and bandwidth.Installed Windows 7 and Windows XP.Conducted weekly application code backups.Installed SharePoint 2010.Troubleshooted and resolved desktop and laptop issues.Configured and secured Wi-Fi networks. Show less