Vikas Kalra Email & Phone Number

Noida Area, India

Gurgoan

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs.It connects over 800 data centers around the globe, with over 26,000 on-net buildings and growing. Project ManagementLeading the mobile and client applications development project for top tier international/ domestic clients. Responsible for delivery reports for clients on daily basis and collaborating with teams on improving service delivery.Keeping key stakeholders well informed of progress, red flag issues and opportunities to build new client accounts. Creating Account delivery reports with cost/ resource and effort maximizing business and delivering value for money for clients including TATA and several listed companies around the world.Business Analysis Gathering of user specification requirements for clients and delivering it to developers in technical input enabling as an interface between technical team and clients.Creating Account delivery reports with cost/ resource and effort maximizing business and delivering value for money for clients including TATA and several listed companies around the world.Quality Assurance & SLA ManagementAdvising Testing team on improving test assurance processes prior to launch and minimizing disruptions for clients post go live.Tightly managing KPI's and service level agreement milestones to reduce risks of revenue loss and improving future businessSupporting developer and testing team in Mobile App developments & testingInteracting with clients to proactively handle any escalations and promptly solving it in the areas of resource management, project status and client expectations.

Gurgaon, Haryana, India

As a Director of business & quality assurance with team of 24 technical specialists my remit was to maintain smooth running of QA/Business Ops/ Tech Ops. Aligning/rollout of Company Strategy and goals with teams , Timely escalations/resolutions of the live site issues within SLA, Proactive monitoring, Inter/Intra team issues fixation/escalations, Inter team KT’s, resource usage improvement/optimization,goal assignment and 1:1 with leads/managers.Business Operations : My responsibility of team was to on boarding of retail merchants and day to day support for continuous revenue generation, Report generation on different perspectives of revenue like ROI, Refund, Frauds ratio etc. This involved support to merchants for their different type of concerns like import of feed, shipping, logo, CPC charged, Rate card set, dashboard reports issues, and many more related concerns, Supporting buyers by providing them with information they are looking for, Refund/Fraud related issues, Mobile Ops issues, Guenstiger ops issues, Merchant Ops, Finance Ops issues, Site Conversion, Merchant Conversion, Staging vs. Live site performance, Affiliate traffic analysis, Merchant traffic quality, Spider activity controls and their impacts are part of it.Tech Operations : Key responsibilities were to manage HBase, Kafka, Storm, Aerospike and maintain reliable running of the site using monitors and daily proactive analysis of logs/exceptions. This involved Infrastructure set up of the site. We used Aerospike, Hbase, Kafka, Apache Storm , Glu and maintain same for reliable running of the site.Led projects like hbase cluster steup, aerospike frequent updates, updates to newer version of kafka, storm, Foot print reduction by reducing servers, JVM optimization by using jprofiling.Quality Assurance Operations : Responsibilities : Front End UI(Desktop, Mobile site, Mobile app), Merchant Feed import, Traffic(SEM, Banner ad, Social), Billing/RM.

Gurgaon, India

Conducted risk analysis on online retail accounts, identified online critical control points and tool preventive measures, building critical flag points, monitoring procedures, new action plans and verification procedures, and monitored on going test process.Approved and advised on existing quality processes with testing team by establishing testing criteria and quality attributes; measuring productivity of testing resources; documenting testing evidence; determining operational and performance qualifications; writing and updating quality assurance procedures.Error Reporting : Reviewed and analysis of daily presentation of quality documentation and reports by collecting, analyzing and summarizing information and trends including failed tests, test environment stability, production defects, and re-validations.Responsible for building knowledge transfer process of entire business operations and financial transactions by studying patterns in and developments in quality domain using new technologiesDelivered quality assurance financial objectives by budgeting testing efforts, preparing budgets, scheduling testing activities, analyzing variances, and initiating corrective actions.

New Delhi Area, India

Wize Commerce an umbrella site comprising of leading comparison sites shopping engine with Guenstiger.de, Argep, Calibex.com and Nextag.com etc. They deliver services to millions of clients partner sites that use e-commerce platform. It was purchased by Nextag.com for building group of sites to increase market share.I was responsible as a Team lead for numerous online products such as Education, Mortgage, Billing, Affiliates and BannersOperational Testing and analysis of bugsDealt with retail merchant issues and ensured prompt solutions to minimize disruptions.

Gurgoan, India

Managed testing operations of Live sites with user issues.Offshore & Onsite delivery : Travelled to San Francisco in 2007,2009 and 2012 for training of US team and delivering knowledge transfer with an intent of improving processes surrounding online retailing and testing experience.Lead a team of 3 Testers where we conducted risk analysis on online financial retail transactions, identified online critical control points Escalated to senior management of critical flag points and ongoing monitoring status post troubleshooting.Contributed to building on existing quality processes with testing team by reporting testing results and measuring productivity of testing resources.

Gurgoan,India

Promoted from Senior QA Engineer to QA Lead in Aug 2005 Team lead Products I Education I Mortgage I Billing I Affiliates I BannerResponsible for testing of Merchant DashboardImproved UI experience of product shopping and storeEnhanced online stores for merchants by removing bugs and testing cases for smooth transactional processing.Introduced new methods of testing different modules and track user bug journeys.Built strong controls around shopping experience to ensure that any technical glitches were resolved promptly and monitored status.

Gurgoan,India