Summary:• Accomplished, success-driven IT Service Management Consultant offering 13+ years of proven track record of success in leading all phases of ITIL projects and systems integration while providing both operational support and change management. • ITIL 4 & V3 certified with deep understanding of ITIL framework, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, accompanied by broad experience and possessing extensive technical, managerial, subject matter and project skills.• Service Management Product Experience: ServiceNow, Remedy ARS, ITSM Suite, Atrium CMDB, ADDM, Asset Management, Atrium Orchestrator, Service Request Management, Service Level Management & Remedy Knowledge Management.• Comprehensive experience in both customer development and technical consulting, designing, implementing, configuring and administrating Service Management Tools and Applications.• Good expertise in upgrade/migration projects from old version of Remedy & ITSM to the latest version.• Technical Writing – Solution Outlines, Development Report, Change Document & Test Cases Document.Personality Attributes:• Enthusiastic, professional and confident personality with strong focus on customer success.• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business/management & significant experience working in CAB meetings.• ITIL Framework• Service Strategy, Design & Operation • Software Development/Implementation• Continual Service Improvement• Project Management • Technical Writing
Listed skills include It Service Management, Bmc Remedy, Itil, Service Desk, and 17 others.