Senior Consultant - Business Travel (New York University)
CurrentDetermined traveler needs and provides unparalleled service to travelers by providing prompt and accurate information to corporate, leisure and group travel customers. Maintained relationships with airlines, hotels, and car vendors, while benchmarking discount programs against industry best practices and negotiated the most favorable rates for overall discounts.- Established and maintained personal contact with all major business providers including commercial companies, groups and incentive operators and airlines to secure business. - Developed, implemented and managed all travel vendor relationships and programs (agency, air, hotel, car rental, and monitored all KPI's and Service Level Agreements.- Provided monthly and quarterly reports for corporate travel expenditures against budgets and forecasts.- Developed effective, high-level customer relationships that demonstrate a clear understanding of the customer’s business and their corporate travel needs- Managed the travel desk team, including ensuring the day-to-day operations are running smoothly and efficiently, conducted quarterly reviews of the team, set goals and monitored performance.- Collaborated on RFPs and contracts for airline, car rental, hotel, and travel management services- Successfully managed travel compliance according to corporate policy and preferred supplier relationships- Conducted monthly/quarterly reviews with Preferred Suppliers to review performance to contract and to identify areas of opportunity for the Company. - Negotiated contract terms & conditions and ensured that the agreements with the vendors/suppliers are commercially- Handle complaint resolutions, escalated customer inquiries, and internal communication issues- Coordinated with event departments, prepared estimates of budgets and travel spend
