Vikas Thakkar Email & Phone Number

Bengaluru, Karnataka, India

Develop vision and strategic plans for delivering digital tools / services for internal and external customers to support the business in their Digital Transformation journey.Serve as a trusted advisor; build and maintain relationships with leadership and functional heads to understand business needs and provide solutions to enhance productivity.Ensure scalable and cost-effective delivery of digital solutions maintaining rigorous process reviews while adapting with agility to changing business priorities.Develop and maintain a team with the appropriate mix of business knowledge and technical skills required to achieve business objectives.

Bengaluru Area, India

Conceptualization, Design, Deployment and Management of Customer Relationship programs for FMC India's trade channel partners, Super Distributors, Distributors, Retailers and Farmers. Management of Digital Tools Ecosystem within FMC India's specialty solutions business.

Develop, Implement and Monitor Customer Relationship Management and Loyalty Programs for trade channel partners (Distributors, Retailers, Influencers). Drive key programs involving technology solutions for supporting business functions.Lay down the path for the organization to embrace e-Business tools in short, medium and long term strategic plans.

• Review Sales and Customer Service processes for readiness for ISO Certification (Quality, Environment & Health/Safety).• Lay down the roadmap for process re-engineering, documentation, internal audit and final certification of the Sales and Customer Service Departments for implementation of the Integrated Management System.

• Analyze front and back-end business requirements of the sales organization of the Sales & Marketing department and deploy solutions to cater to business needs.• Identify and evaluate tools and solutions for automation and digitization of key business processes.

Mumbai Area, India

• Conceptualize Sales, Payments and Customer Service Processes, formulate functional requirements from the CRM system and translate business needs into requirements specification for software development.• Coordinate with Business teams and solution partners for effective design and implementation of the Microsoft Dynamics CRM for Sales Force Automation, Back-End Sales Processing, Payment Tracking and Customer Service Management.• Implement, test and roll-out the CRM system for automation of Sales and Customer Service; periodically train users and gather feedback for modification/enhancements to the CRM system.• Manage the payment processing backbone and track overdue amounts. Reporting and MIS.

• Conducting detailed analysis in areas requiring automation/system development in order to improve efficiency and provide automated business reports to business heads.• Consult business teams on process mapping, re-designing and explore avenues for automation.• Coordinate with business teams and solution partners for design and implementation of such automation.

• Identify problem areas for Citibank’s products/processes and provide feedback to business heads on the same.• Interacting with senior officials in the Office of the Banking Ombudsman (BO) and the Department of Banking Supervision (DBS) of the RBI for resolving customer complaints received through escalated channels.• Defining research objectives and performing detailed root cause analysis on complaints in order to pin down problem areas for Citibank’s products/processes and provide feedback to business heads on the same.

Post Graduate Diploma, Management (Marketing & It)

Mastered in Marketing & IT; Learnt Time Management, Prioritization, Making Decisions in Uncertainity

Bachelor Of Science, Computer Science

General Science, Science