Desktop Support Engineer
CurrentClient: Fujitsu Australia, BrisbaneWorked at Ampol refinery Lytton▪ Provided face-to-face technical support, upgrading and troubleshooting Windows 10 &11, Windows Server 2016, and Remote Desktop issues to resolve hardware and software problems.▪ Led corporate hardware projects, deploying and configuring desktops, laptops, tablets, and mobile devices, ensuring smooth transitions for end users.▪ Install, configure, and maintain Windows 10, macOS, and other operating systems, ensuring system functionality and security.▪ Performed laptop and mobile unboxing, imaging, building, and testing, preparing devices for deployment and ensuring they met project specifications.▪ Assisted end users with the setup of new devices, including file transfers, application installation, and system configuration, to ensure continuity and efficiency.▪ Coordinated the return and decommissioning of end-of-life (EOL) devices, managing proper disposal and updating internal asset management records.▪ Adapted to flexible work schedules, including evening or night shifts to minimize disruptions to business operations.▪ Maintained accurate records of all device deployments and returns for proper inventory management and compliance
