Vikaskumar Patel Email & Phone Number

Waterloo, ON, CA

Waterloo, Ontario, Canada

• Provide support for the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, configuring, troubleshooting, and verifying data.
• Action or escalating customer requests for guidance, information, or support in a timely manner, including coordinating efforts with other teams, as needed.
• Analyze incoming security events based on different data points, network, endpoint, and log sources expediently, consistently, and accurately.
• Provide customers with valuable security insights to enhance their security posture by performing log source, firewall, endpoint, and active directory reviews.
• Proactively interact and communicate with internal and external stakeholders.
• Triage customer requests and initiate potential incident investigations.

Waterloo, Ontario, Canada

• School of Applied Computer Science & Information Technology.
• Developing, delivering, and reviewing course material and syllabus.
• Creating a classroom environment where students feel comfortable participating and learning.
• Setting up assessments based on departmental regulations and requirements.
• Provide extra support to students who require it and schedule consultation times.
• Answer students’ questions and provide feedback on assignments or essay drafts.

Mississauga, Ontario, Canada

• Providing high level analysis on security data to identify significant activity.
• Developed coordinated, implemented and maintained standards and procedures to protect the security and integrity of information systems and data.
• Observing and analyzing traffic in order to learn valuable lessons from known malicious actors and to determine countermeasures against such threats.
• Providing detailed status updates on existing cyber security incidents daily to include follow up with client/customer to ensure satisfactory resolution.
• Interacting with other teams conducting threat analysis operations as well as numerous IT professionals performing varying technical roles within the client organization.
• Acting as alternate shift lead as necessary, mentoring new associates on policy and procedure.

Stratford, Ontario, Canada

• With excellent verbal and written communication skills, delivering a service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails with administrative skills.
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets

Ahmedabad, Gujarat, India

• Determine the client requirements and develop new user-facing features.
• Determining the structure and design of web pages.
• Ensure the technical feasibility of UI/UX designs.
• Striking a balance between functional and aesthetic design.
• Use a variety of programming languages in order to create user-friendly web pages
• Maintain and improve company website or application

Ahmedabad, Gujarat, India

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Post-Graduate, Computer Applications Development

• Software Development Techniques • Web Design and Development • Database Management • Systems Development: Concepts & Analysis • Web.

Post-Graduate, Computer Applications Security

• Malware and Hacking • Operating System Security Models • Secure Network Administration • Network Components and Monitoring •.

Bachelor'S Degree, Computer Engineering

Selected in GTU’s International Exchange Program in 7th semester in 2014 and studied Web Data Management and Wireless Communication &.