Taking care of account with all their queries and providing support in terms of technical issues.Also provide guidance on new features and product for better utilisation of goods and services.Create reports on quarterly and early basis represent representing improvement in terms of CSAT, SLA and ARD.

•Responsible for providing support on Adobe Marketo Engage Users.•Educate stakeholders on Marketo campaigns and programs along with best practices for maximum engagement.•Troubleshoot issues related to CRM integration like salesforce and dynamics.•I monitored the of email campaigns and provided clients with detailed performance reports.•Participating in client marketing meetings, I shared my expertise and insights to identify necessary changes and improvements for enhancing lead engagement.