Vikas Patel Email & Phone Number

🚀 LinkedIn Profile Summary:With a solid foundation of a Bachelor of Computer Applications (BCA) followed by a Master of Computer Applications (MCA), I bring over 6.2 years of experience in providing technical support through calls, chats, and emails. My technical proficiency encompasses the use of ticketing tools such as ServiceNow and BMC Remedy, with a deep understanding of incident management, SLA, ITSM, service management and team management.Certified in Generative AI and Life Balance with Ashley Hard, I possess a strong command over AI skills and extensive knowledge of MS Excel, Word, PowerPoint, O365, and Google Sheets. Additionally, I have a fundamental understanding of cloud-based platforms including Azure, AWS, and Google Cloud.Skilled in both software and hardware troubleshooting, particularly with smartphones and laptops, I also bring considerable experience in backend operations. My expertise with AI tools and collaboration with cross-functional teams has been instrumental in driving success and innovation within organizations.I am eager to embrace new technology trends, ensuring that I remain at the forefront of technological advancements. Alongside my technical skills, I pride myself on my effective communication abilities, which enhance teamwork and project leadership.🔍 Hashtags: #TechnicalSupport #ImmediateJoiner #ServiceNow #BMCRemedy #GenerativeAI #CloudComputing #Azure #AWS #GoogleCloud #Excel #O365 #CustomerServiceExcellence #AITrends #GoogleWorkspaceExpert #ITSM #SLACompliance #IncidentManagement #ServiceManagement #TechTroubleshooting #EffectiveCommunicator #TeamCollaboration #TechnicalProficiency #CommunicationSkills #Innovation #BackendOperations #CrossFunctionalTeams