- 24 years of experience in areas of customer services & hotel operations. - Process planning, implementation, monitoring and control. - Responsible for hotel Standard Operating Procedures and Induction modules with stress on, besides operational excellence, values, goals and objectives, work culture with superlative focus on guest services and guest delight. - Responsible for hotel cost & revenue budget, controlling monetary transactions, credit realization & hotel operations. - Team handling and internal customer relations. - Recruitment, induction, training, monitoring of performance, feedback and appraisals. - A team player with strong people skills. - Pre opening team member at the Radisson Blu Guwahati, Radisson Blu Nagpur, Radisson Blu Indore, Radisson Noida and Park Plaza Gurugram. - Part of the successful pre-opening team - task force team member of 270 rooms Radisson Blu Plaza Tianjin, China (March - May 2009).