Medical Billing and AR

Act as a point of contact for hiring managers, guiding them towards the correct policy for handling employee queries related to HR tools such as annual appraisals, terminations, transfers, etc.Provide chat support to HRBPs, HR assistants, and recruiters on queries related to recruitment processes, including screening and interviewing candidates for the organization.Ensure high-quality service by maintaining a 90+ quality score while handling chats and routing queries to senior HR support advisers for any exceptions.Highlight any broken process or policy links and details available on Inside Amazon.On-board queries and processes related to transfers, exits, terminations, benefits, termination processing, compensation, talent management, absences management, and global travel policy.Manage and resolve queries related to employee time away from work due to illness, adhering to defined processes and ensuring delivery in accordance with set quality standards.Thoroughly understand policies and processes for multiple customer groups, and ensure that service level agreements are achieved at all times for HRS processes.Take ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures, escalating when necessary.Receive queries via phone or web case and log contacts into the shared service case management system.Handle customer absence claims end-to-end and contact customers to inform them of resolution, when appropriate.Contact employees as needed and keep them updated on the status of their claim.Navigate ambiguous claim requests and apply good judgment about how to apply policy and regulations to the case in question.Remain calm and professional in stressful circumstances and effectively diffused tense situations.

Documentation Associate

Handing Axis bank credit card Customer Queries