Vikas Rao Email & Phone Number

Oxford, United Kingdom

Ipswich, United Kingdom

• Delivering ASM services for a number of applications in the platform. Evaluating impact of major incidents and bringing a sense of urgency to the resolution of major incidents.
• Liaise with Operations, Delivery managers and Application Support to identify improvement opportunities and minimise cost of failure. Incidents attributed as ‘user errors’ were reduced by 40% due to this initiative.
• Identifying opportunities for synergy at a journey level across various components and platforms.

Milton Keynes, United Kingdom

• Defined and introduced new closure codes and streamlined existing list of closure codes to facilitate easy pattern recognition and better reporting.
• Supported BT’s initiative of Incident Reduction by analysing incident trends and feeding into the Problem Management mechanism. Devised and set up means to classify incidents and broke new ground by driving permanent.
• Set up and oversaw a drive to improve RFT (Right First Time) count for Ethernet. By fixing root causes, training people and documenting processes, weeded out failure costs of circa £65k per quarter.

Pune Area, India

• Second line (L2) support for Planning, Assignment and Configuration System (PACS) and Configuration Manager (CM) used by BT for planning and activation of its 20C and 21C network estate.
• Liaison with 3L support for code defects, post deployment testing of application.

Low-Code Ai Apps Including Llms And Chatgpt

Python, Prompt Engineering, RAGs, Machine Learning models (MLP, CNN, etc)

Cybersecurity And Networks

Networking concepts, IP addressing, security and reliability issues in multi site connected networks

Bachelor Of Engineering, Electrical And Electronics Engineering

PES College of Engineering, Mandya.