Vikas Kashyap Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

- Worked closely with Network Engineers and System Administrators to establish business documentation needs- Researched, designed, and created a range of documents including user guides, troubleshooting and FAQs- Developed workflow and process diagrams ensuring technical accuracy- Exercised user-centric thought and minimalist documentation principles to create customer-facing content that is both concise and easy to understand for end users

Melbourne, Australia

- Documented processes, procedures, and other content for digital solutions and business systems maintained by the City of Casey - Created documentation for Docker APIs- Identified and interpreted complex technical information in a clear and concise manner- Assisted various business units with their ad-hoc documentation requests

Melbourne, Australia

- Imported content from legacy source materials (such as MS Word and RoboHelp) to Confluence- Used existing templates to format imported materials - Tested operations and configuration guides to identify gaps, and updated materials as necessary to ensure complete documentation- Monitored and followed up on assigned projects and documentation requests, and performed any other related duties as directed by management

Bengaluru Area, India

- Write online help documentation, guides and system documentation. - Create glossary and terminology entries.- Ensure that UI texts are clear and translatable, and support the tasks of the user. Act as an advocate for an excellent user experience. - Mentor new colleagues.- Train colleagues on SAP Customizing tool (SPRO), Knowledge Workbench, and ABAP for Beginners courses. - Key member of the technical team created for resolving issues related to tools and processes- Author solution documents that helped resolve technical blocks for the documentation team, and also manage and maintain a number of best practice documents- Make strategic decisions to migrate content to new content management system (IXIASOFT) - Design, write, and publish documentation (including APIs) for multiple SAP Cloud Platform products- Assess customer satisfaction through direct observations, surveys, and customer interviews- Script and create product videos for end users using Camtasia- Give, receive, and implement feedback on User Assistance deliverables- SAP Catalyst (2017-18)

Bengaluru, Karnataka

Bengaluru Area, India

- Create user-centric documentation- Review, research, and provide recommendations for user interface texts- Interact confidently in a cross-functional team with developers and product owner, as well as other information developers and translators- Organize and structure content and information- Research and define technical and business terminology- Create clearly structured multi-media user assistance content such as product documentation, graphics, and videos- Write documentation (for example, online help and guides) in English for Financial and Logistics localisations, in close consultation with software developers and product owners - Contribute to strategic concepts and processes for continual improvement to Knowledge Management tools, processes, and content.- Participate actively and regularly in peer editing measures