• Knowledge of Mac OS X 10.10.5 to Mac OS Sonoma 14• Installation of security application Symantec Antivirus, WSS Agent, DLP Agent, BigFix Client, FireEye Endpoint Agent• Configure Apple Desktop and Laptop for End user• Install FortiNAC Persistent Agent for office Wi-Fi access• Join Desktop and Laptop into Domain• Install and configure FortiClient VPN on Apple Laptop• Instal and configure Zscaler.

• Knowledge about providing end-to-end troubleshooting and issue resolution for internal and front-end Users on Mac and Windows. • Basic knowledge of Active Directory. • Performed all aspects of End user support. • Knowledge of Mac OS X 10.10.5 to Mac OS Ventura 13.3. • Support of mobile devices (iPhone, iPad, etc.) • Troubleshoot software and hardware issues, on Apple Mac OS, iOS, and Windows devices. • Knowledge about ticketing tool SMAX, Service now. • Extensive… Show more • Knowledge about providing end-to-end troubleshooting and issue resolution for internal and front-end Users on Mac and Windows. • Basic knowledge of Active Directory. • Performed all aspects of End user support. • Knowledge of Mac OS X 10.10.5 to Mac OS Ventura 13.3. • Support of mobile devices (iPhone, iPad, etc.) • Troubleshoot software and hardware issues, on Apple Mac OS, iOS, and Windows devices. • Knowledge about ticketing tool SMAX, Service now. • Extensive knowledge of troubleshooting in Mac OS X. • Knowledge of Crimping. • Encrypt Mac Hard Drive with FileVault. Show less

Support for all Apple device like IMac, Mac Pro, MacBook Pro, MacBook Air Installation, Configure & troubleshooting hardware & software.Install and configure SGN Safeguard 7.0 & SGN 7.0.2Joining a iMac to Active Directory.

• Setup and configured Apple Desktop and Laptop.• Add apple desktop and laptop into the windows domain.• Support for all Apple devices like iMac, Mac Pro, MacBook Pro, and MacBook Air.• Configured local administrator user account.• Resolve the pop-up keychain issues on iMac.• Resolve Wi-Fi-related issues on Apple Desktop and Laptop.• Installation of Mac OS X Snow Leopard, Lion, Mountain Lion, Mavericks, and Yosemite.• Repaired and reinstalled software such as Mac OS… Show more • Setup and configured Apple Desktop and Laptop.• Add apple desktop and laptop into the windows domain.• Support for all Apple devices like iMac, Mac Pro, MacBook Pro, and MacBook Air.• Configured local administrator user account.• Resolve the pop-up keychain issues on iMac.• Resolve Wi-Fi-related issues on Apple Desktop and Laptop.• Installation of Mac OS X Snow Leopard, Lion, Mountain Lion, Mavericks, and Yosemite.• Repaired and reinstalled software such as Mac OS X.• Installed software such as Office for Mac, iWork, Adobe CS4, CS5, CS5.5, and CS6, and AdobeCreative Cloud.• Installation of Network Printer on Mac and PC. Show less