Having 9+ years of experience on Salesforce CRM Implementations: Analysis, Design, Administration, Development, and Integration, LWC, CPQ, supporting the cloud applications, communities, and migration from classic to lightning. Strong experience with Salesforce.com - CRM full implementation, migration of Sales, Marketing, Service clouds, Health Cloud, Communities. Proficient in understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.• Experience in work as Salesforce Administration and Business analyst.• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.• Strong Requirements gathering experience and Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).• Worked involved in setting up Service Cloud processes, call-center operations, case management and business analytics for the entire Service/Sales pipeline using Salesforce• In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.• Worked on to prioritize tasks across all their patients’ needs with health cloud.• Experience in work as Salesforce Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.• Expertise in SFDC Development and Creating Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, WorkFlows.• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client requirements.
Listed skills include Apex Data Loader, Force.Com, J2Ee Web Services, Apex Triggers, and 16 others.
