Vik D. Email and Phone Number
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Vik D. personal email
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Vik D. phone numbers
With over 20 years of experience in the field of measurement systems and business intelligence, I launched Boundless Stride Labs with the vision of helping companies build decision support systems that work across business functions. We help connect the executive BHAG to the feet on the ground. We build BizOps systems that range from modelling your business digitally to making the right decisions in supply chain, operations or marketing. We bring data visualization, forecasting, modeling, ML etc. skills to help businesses optimize RUM (revenue, units, margin) and CX (customer experience).Boundless Stride provides consulting services in almost every major business function - acquisition marketing, retention marketing, annuity models (subscription-based businesses), manufacturing, supply chain, after-sales services, customer support, FP&A etc. Measurement services: Business intelligence, business process improvement, measurement methodologies, balanced KPI scorecards, operations strategy, customer experience, visual mining, marketing strategy and ops, etc.Other Specialties: Process Mapping and Analysis, Process Quality, Systems Integration, Predictive Modeling, Complex systems modeling, Field Performance Metrics, Manufacturing and Yield Metrics, Numerical and Statistical Analysis, Automation etc.
Boundless Stride Labs
View- Website:
- boundlessstride.com
- Employees:
- 3
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PrincipalBoundless Stride Labs Apr 2018 - PresentI launched BSL with the vision of helping companies with building insightful and integrated decision suppport systems across businesss functions. We build bizOps systems that range from modelling your business digitally to making the right decisions in supply chain, operations or marketing. We bring data visualization, forecasting, modeling, ML etc. skills to help businesses optimize RUM (revenue, units, margin) and CX (customer experience).
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Retention Marketing DirectorAquasana Apr 2014 - Mar 2018Austin, Texas, UsI was hired into Aquasana to establish a Reporting and BI infrastructure, as well as manage MRR via customer lifecycle marketing. Reporting: With a lean team, we set up a series of channel specific dashboards designed to empower the organization to manage the pipeline and achieve the monthly targets. We also created reporting to effectively analyze, predict and manage MRR.Retention: We used email marketing tools as the primary means of driving post-purchase engagement. We constantly evolved to add more complexity into our email tools as well as segmentation strategies in order to hone in our targeting effort. -
Sr. Director, Global Program ManagementEntercoms, Inc. Jul 2013 - Apr 2014Entercoms is an operations and analytics company powering aftermarket service and supply chains across several industry verticals.I led the global PM office across all accounts and responsibilities include pre-sales, account management, managing the delivery, governance and financials targets of the accounts.The team consists of highly capable program managers and we continue to develop and scale the team as we grow the client base.
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Esupport StrategyDell Oct 2010 - May 2013Round Rock, Texas, UsLeading the analysis of Dell's eSupport health spanning IT, Content, Design and Traffic to enable ops management of a portal that provides end-to-end customer support.Social Media Strategy for Large Enterprise and Public account support. Device strategies to enhance listening, reacting and proactively engaging with customers. -
Warranty Parts Direct Ops ManagerDell Jul 2006 - Sep 2010Round Rock, Texas, UsOperations Strategy development for Warranty Parts Direct program at Dell.IT infrastructure enhancement through strong business cases and CBAManaging a highly capable team of Program Managers and Alliance ManagersManaging the Customer Experience for the business
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Process EngineerDell Jun 2005 - Jul 2006Round Rock, Texas, UsDefining processes for Dell's HelpDesk business - a revenue generating technical support business.Working with call flow process maps and decision trees to help define entitlement process, sales process, scripts, training, audits and related process measureent metrics.
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Forecasting AnalystDell Nov 2004 - May 2005Round Rock, Texas, UsVolume and financial modelling and forecasting for support and sales call centers for Dell HelpDesk - a revenue-generating technical support center.End-to-end planning : Headcount & Site capacity planning including demand gen targetsIntegrating with Finance organizations to tie out OpInc and OpEx forecasting to meet organization goals.
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Metrics ConsultantDell Aug 2003 - Nov 2004Round Rock, Texas, Us- Designed field performance metrics for 3rd-party partners- Designed and managed customer experience surveys to measure CE for the service- Managed development and deployment of in-house data-integration, dispatching and measurement tools
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Quality Data AnalystDell Mar 2001 - Aug 2003Round Rock, Texas, Uso Collection and deployment of data, tools and processes for factory metrics like Line Reject Rate & sub-metrics like Verified LRR to improve first-pass FA and shorten resolution time to address supplier-related quality concerns.o Interfacing with Dell I/T Data Warehouse teams, App. dev. teams, regional quality teams and Dell suppliers to assimilate a process for measuring Dell factory and supplier quality metrics at a global level and validate the results with the suppliers to ensure a closed loop methodology.o This job function spanned all mfg. facilities in all global regions, all lines of business and all commodities.o Several wins experienced while at this job, with not only identifying opportunities of improvement within Dell and Supplier processes and data measurement modus operandi, but also in getting buy-off from the respective organizations to react to the findings.o Multiple BPI projects generating annualized savings well over $2M+ to the company.
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Portables Quality Data AdvisorDell Aug 2000 - Mar 2001Round Rock, Texas, UsResponsible for quality and CE metric collection and reporting. Worked on Oracle and Access databases to acquire and store the data, and Excel to report it.Reporting of key Dell metrics like IFIR and FIR, working with quality engineers to create weekly decks and bridge charts.Other activities included forecasting first-pass quality metrics for portables in development, and training of new analysts in the org.
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Systems EngineerDell Jun 1999 - Aug 2000Round Rock, Texas, UsGenerating test plans and procedures for hardware components as well as software products that otherwise did not go through system test.Engaged with marketing and tech. support to ensure complete product coverage from a test perspective.Designed and developed a software product aimed at saving up to $1.50 per shipped box in revenue as well as shorten the call duration for complete system-restore calls.Key member in the design and development of the Dell Solution Center software solution for improving the proactive support and education experience for the customer. This solution gained kudos from CNET.
Vik D. Skills
Vik D. Education Details
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Texas A&M UniversityIndustrial Engg. -
Annamalai UniversityMechanical & Production Engg.
Frequently Asked Questions about Vik D.
What company does Vik D. work for?
Vik D. works for Boundless Stride Labs
What is Vik D.'s role at the current company?
Vik D.'s current role is Principal at Boundless Stride Labs.
What is Vik D.'s email address?
Vik D.'s email address is vi****@****ail.com
What is Vik D.'s direct phone number?
Vik D.'s direct phone number is +151282*****
What schools did Vik D. attend?
Vik D. attended Texas A&m University, Annamalai University.
What are some of Vik D.'s interests?
Vik D. has interest in Social Services, Environment, Science And Technology, Human Rights, Health.
What skills is Vik D. known for?
Vik D. has skills like Automation, Forecasting, Integration, Quality Management, Analysis, Product Strategy, Customer Experience, Process Improvement, Social Media, Product Management, Management, Product Development.
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