Field Support Specialist - X-Ray Diffraction
CurrentAs an experienced Field Support Specialist, I'm responsible for the installation and service of analytical X-Ray Instrumentation, specializing in X-Ray Diffraction. In my position I use my extensive electro-mechanical skills to troubleshoot complex problems, and use my customer service skills to build strong customer relationships and provide top-of-the-class support to customers, both external and internal.As a Field Support Specialist, I support my company in a teaching role as well, leading training classes in a variety of topics including:- Basic XRD Product Alignments and Theory- Advanced XRD Alignments- Pharmaceutical Regulated Environments, IQ /OQ / 21CFR Part 11- Installation TrainingBeing a Specialist, I participate in the continuous improvement of our products by partnering with the development teams in Product Reviews, Kaizen events and beta testing.