AUGMENTING TECHNOLOGY THROUGH SWIFT SOLUTIONSExpand the horizon, challenge the obsolete and augment the limit of possibilities you can unleash from modern technology. At Swift Global, we are creating and executing strategies for digital transformation. As a platform able to address all the needs of Internet, IT, communication and much more, we are offering strategic solutions to your problems by conglomerating technology and innovation for specific needs.website : http://www.swiftglobal.in

Tata exposed me to the domestic corporate market in a very dynamic way. EBS: Enterprise Business Solutions. They are teams that specialize in catering requirements for corporate that have a base standing at min 500 Employees and a turnover of 1cr a month. This is where I joined as a Business development manager who was in charge of a team consisting 75 members involved in sales and strategic planning. 7 Months of extreme exposure to sales and development of product sale strategies was promoted to senior Development manager. A Steady performance on the top, 0% attrition, and excellent customer relation made this possible. Roles That I Play:Sales and Marketing of 18 various products in TTSL.Daily / Weekly / monthly Dashboard preparation.Hour on hour planning and monitoring with the team for anything that they would need to meet their daily targets. This would be either on phones or emails.As daily meet with the entire team in the morning which was a change for them as they never had this trend. This made sure that my contact with everyone and the trust I needed in everyone was met.Coordinating with the product / Verification / order entry team to make sure that what has been logged in the past 24 hrs has been cleared out of the queue. Meeting many of the clients face to face has also been a very important role as this maintains confidence in them towards the company. Personalized service and excellent branding towards my company has made my customers satisfaction level boost to the top. Handling several accounts personally became a part of my role eventually.Travelling to remote places to make sure that we are available everywhere was a part of the development role. This was important as before my team could confirm that we were ready to launch I had to make sure that we are 200% ready.

Joined the Countrywide sector of the Bank in June 2008 as Lead operations lead. Started of by taking over a team of 17 members and the journey went on to end with a team of 34 Members; change of three processes. The journey with the bank also involved a lot of Six Sigma activities that were to be taken care of. After the success in my first process moved on to learn more and eventually ended up with the knowledge of three different processes giving & taking success from them. My Journey with the bank was a knowledgeable experience. The introduction to the Six Sigma world made Microsoft office tools my best pal.This helped me know analysis in a much broader perspective. The increase and growth in team size and process financials made me aware of the true capabilities that could come out of me.

Being an A Class ISP in India Swiftmail Communications demands a Responsible person who canmake sure that their customers (Corporate and Individual) are delivered with the best technical back-up and customer relationship.The work involves providing expert technical support to all Swiftmail offices at all their locations and respective POP locations. It involves direct interaction with the customers and to provide online technical support to them. The work demands an expert interaction with the NOC teams of swift mail in all locations spread over India to give support to technical teams for their INTERNET services.Roles That I Play:* Handling of servers and taking responsibility of Client problems that arrive.* solving problems relating to our DHCP servers.* Handling Linux based servers for out premium customers.* Also play a role of Sales in-charge of the Hyderabad sales team.(10Nos)* Motivating and skill transfer for improvement of Customer satisfaction & Sales.* Account management for the South sector of the company.* Reporting day on day activities to the V.P of the company.* Traveling to remote places to make sure our clients there are delivered with the best.* Maintain contact with clients to ensure they have no problems technically and to ease the level of communication.* A day to day effort to improve on our technology in order to deliver better than the best.* Clients with server 2003 / active directory are directly routed to me.

Subject Matter Expert (Tier II).* Joined as a Technical Support associate and later; completing only 5 months in operations; was promoted as Subject Matter Expert.* Distinction of increasing customer satisfaction by Improving the product base on customer's feedback.* introducing new ways to serve the customers better.* Worked on networking tactics and have dealt with DNS tools, VPN, and Symantec products.* Was branded as the irate spoc for customers calling in, would handle 90% of the irate customers calling in.* Issue's related to firewalls and Anti-Virus products were tackled successfully.* Trained associates for tasks like Soft Skill, Communication, handling irate customers, solving firewall & Anti-Virus issue's, Routers & wireless products of Cisco, Macintosh and Windows platforms, restoration of computers.Consistently being an ace player with maximum App Calls, good call control, high energy levels and 100% CSAT score. Had been given the opportunity to play the Acting TL (Team Lead) role for three months and had brought the team to the top in the process handled.

Subject matter Expert for the Sourcing Buyers Team for the Broadband Firm.* Resolving queries of the Accounts.* Resolving connectivity and service hold issues.* Resolving buyer concerns in respect to the Firm (TI&DS) expansion.* Resolving minor Software concerning issues at customer's and Main Server's end.* Involved in the maintenance of the Physical Connectivity of the Network throughout Hyderabad* Handled Bandwidth Management Software based on unix platform (LISP) for shaping and routing customers on different locations in Andhra Pradesh.

* Accountable for serving customers of Vardhaman Communications, Paramount Communications and Radiant Communications* Managed, mentored and supervised the sales team.* successfully handled the escalation queues with the quality and Service Level requirements.* achieved the targets set by the management and highlight issues that pertain to content or quality of salesSkillsOperating Systems: MS-DOS, Windows 95/98/2000/XP/vista, Macintosh10ox and above, basics of Linux (Graphical)/ windowsserver 2003Application Packages: MS-Office, Security Software'sHardware: Installations and Troubleshooting, ADSL, IFITL,Routers, Modems, PDA's, Blackberry, WirelessTechnologies (WiFi).