Vikil Chandrapati Email & Phone Number

Sydney, New South Wales, Australia

Glenwood, New South Wales, Australia

• Manage audiovisual system setup and operation, ensuring flawless execution of services and events.
• Coordinated team efforts and handled administrative tasks, including service documentation and reporting.
• Developed and executed plans, leading teams to successful project completion through strategic coordination and task execution.
• Provided Level 1 and Level 2 technical support, resolving 90% of issues during first contact, while maintaining over 120 pieces of equipment.

Sydney, New South Wales, Australia

• Collaborated with team members to optimise point of sale systems, resulting in reduced transaction times by 15% and ensuring peak hour operations ran seamlessly
• Actively supported sales floor efficiency by analysing and organising deliveries for high-demand items, leading to improved stock availability and a 10% increase in overall customer satisfaction.
• Worked demanding shifts, and completed stock loads within 20 minutes, exceeding the 40-minute deadline and minimising error rates in stocking, surpassing operational expectations.
• Generated rapport with customers to generate increase repeat customers and increase monthly sales and promote new product offerings.

Castle Towers, New South Wales, Australia

• Developed and led strategies to enhance customer experience, resulting in a 15% increase in repeat customer visits and improved satisfaction ratings.
• Utilised targeted upselling techniques resulting in the average sale amount by $3 and increasing monthly sales by $30000
• Established trust-based relationships with repeat customers through consistent, personalised service, fostering a welcoming environment that encouraged customer loyalty and return visits.
• Performed lead generation via targeted sampling for new drinks, identifying high traffic times and locations to maximise exposure, resulting in 25% more interest and sales in new product offerings.

Shellharbour, New South Wales, Australia

• Developed and led strategies to enhance customer experience, resulting in a 15% increase in repeat customer visits and improved satisfaction ratings.
• Utilised targeted upselling techniques resulting in the average sale amount by $3 and increasing monthly sales by $30000
• Established trust-based relationships with repeat customers through consistent, personalised service, fostering a welcoming environment that encouraged customer loyalty and return visits.
• Performed lead generation via targeted sampling for new drinks, identifying high traffic times and locations to maximise exposure, resulting in 25% more interest and sales in new product offerings.