Vikkas Kumaar Shaw Email and Phone Number
As the Vice President of Client Support at BlackRock, I lead a team of associates who manage the client portfolios on Aladdin, the company's proprietary platform for investment management and operations. With over 11 years of experience in customer support management at BlackRock, I have developed and implemented customer support strategies, optimized operational processes, and driven continuous improvement initiatives across the organization.My core competencies include analytical skills, customer relationship management, problem-solving, and team leadership. I excel at handling escalated customer issues and finding effective resolutions, as well as providing cross-training and education to internal and external clients on Aladdin tools. I have also received multiple awards and recognition for my outstanding performance and customer service excellence. I am passionate about providing outstanding customer experiences and driving organizational success. I am open to new opportunities in customer support management that allow me to leverage my expertise and contribute to the growth and innovation of the industry.
Wisayah Investment Company
View- Website:
- wisayah.com
- Employees:
- 96
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AssociateWisayah Investment Company
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Vice PresidentBlackrock Jan 2021 - PresentGurugram, Haryana, India -
AssociateBlackrock Jan 2017 - Dec 2020Gurgaon, India• Managing team to achieve organizational and individual goals.• Setting up and maintaining client’s portfolios on Aladdin• Maintaining Counterparty Setups including Broker desks and Settlement Instructions.• Monitoring issues related trade settlements, cash and position reconciliation.• Testing SWIFT, OASYS and other external system connectivity with counterparties and external trading platform to provide STP.• Preparing Quarterly Service Line Agreement’s for external Aladdin Clients for billing purpose.• Provide cross training within and outside BlackRock on Aladdin tools and educating clients.• Lead team to present a consistent client experience catalyzing a common culture.• Constantly evaluate systems, processes and procedures for inefficiencies, and make recommendations for improvement.• Technical Support – Using SQL queries and UNIX commands to pull vast data for creating reports from the Database and support day to day BAU.
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AnalystBlackrock Feb 2013 - Dec 2016Gurugram, Haryana, India
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Sr. AnalystErnst & Young Mar 2012 - Dec 2012Gurgaon, India• Facilitates and drives the process to completion by following up on requests from Q&RM Consultants and assisting the client team.• Managing client relationships and is responsible for ensuring satisfaction as well as reporting out to key executive stakeholders.• In depth knowledge of key requirements of firm and regulators’ QRM rules and Independence policies.• Research of various kind of financial instruments e.g. Funds, Bonds, Equities, Insurance fund and Trust to provide assistance to the investor. -
Analyst In Private Wealth ManagementDeutsche Bank Apr 2011 - Feb 2012Jaipur Area, India1. Handling the customer transactions while managing banking operations and ensuring healthy business relationships with clients.2. Analyzing and confirming the international equity and fixed income trades and checking their settlement.3. Equipped with the knack of functioning systematically & meeting deadlines; controlling losses at various stages as well as value addition/ cost reduction at various stages of Process.4. Ensuring correct communication of the details of the trade to broker, and trader.
Vikkas Kumaar Shaw Education Details
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Scholastics Pgdm - Jagan Institute Of Management StudiesHr -
Faculty Of Commerce, Banaras Hindu UniversityMath
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St. Johns School MarhauliCommerce; Math, English
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St. Johns School Marhauli (Icse)Commerce, Accounts, Maths, English
Frequently Asked Questions about Vikkas Kumaar Shaw
What company does Vikkas Kumaar Shaw work for?
Vikkas Kumaar Shaw works for Wisayah Investment Company
What is Vikkas Kumaar Shaw's role at the current company?
Vikkas Kumaar Shaw's current role is Associate.
What schools did Vikkas Kumaar Shaw attend?
Vikkas Kumaar Shaw attended Scholastics Pgdm - Jagan Institute Of Management Studies, Faculty Of Commerce, Banaras Hindu University, St. Johns School Marhauli, St. Johns School Marhauli (Icse).
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