Vikki A. Email & Phone Number

Kent, England, United Kingdom

Bexleyheath

• Managing a team of engineers alongside key support for Head of Service and Key Account Manager• Employee management, performance and development• Dealing with absences, holidays and staff wellbeing on return to work • Ensuring KPIs are on target and implementing procedures to ensure these are met• Extensive client liaison and relationship building to provide the highest level of customer service• Production of correspondence, reports and data analysis• Planning and overseeing technical department work Rota• Coordinating and overseeing multiple e-mail accounts• Overseeing and management of insurance reports• Raising quotations, invoicing, sourcing and ordering parts and equipment• Maintaining client and asset data on the in-house MIS, creating documents using Teams and MS SharePoint, proficient in MS Office, Outlook, Excel and multiple portals for client correspondence

London, England, United Kingdom

 Overseeing the smooth running of the office and members of staff in the team to ensure deadlines were met, customer service was to the highest standard and that teaching and support staff requests were dealt with in a timely manner Extensive data entry for all pupils, responsible for data submission to relevant authorities including termly School Census to The Department of Education Implementing and maintaining procedures and office administrative systems Drafting, proof reading and responding to correspondence and telephone calls  Responsible for the entire Admission process for nursery and reception intake, including extensive interaction with parents and outside organisations to maintain and increase pupil numbers for the school’s yearly funding Responsible for the Secondary school transfer transition process for YR6 pupils School website maintenance and ensuring relevant policies are up to date Co-ordinating meetings and diary management Maintaining the Termly/Yearly Planner for staff and parents Weekly production of newsletter  First point of contact for general IT issues  Maintaining a complex Excel spreadsheet for staff details & updating online DBS certificates, in line with Lewisham Borough policy for safeguarding Manage pupil/parent data to ensure the information is up to date and accurate Data checks and record management to ensure information is accurate Ensuring medical room supplies and medication is maintained appropriately and adheres to the Health & Safety policy of the school