Vikki Berrien Email & Phone Number

Boulder, CO

• Proactively worked to prevent billing, service delivery, and service performance issues by closely collaborating with internal teams to resolved customer questions, disputes, and escalations in the manner that was.
• Worked with Sales and Product Management teams to identify win-win solutions to customer issues.
• Identified opportunities to streamline processes that improved the customer’s experience.
• Organized and coordinated project kick-off calls to provide an effortless implementation of customer projects.
• Reported customer performance metrics both internally and externally.
• Conducted face-to-face Operational Reviews when requested; which included network reliability, service delivery, billing and other relevant topics tailored to the customers’ requirements

Monroe, LA

• Partnered in a team environment and independently managed and documented all aspects of one or more technical project(s) that were either tactical or strategic in nature and was involved in one or more functional area.
• Developed plans and managed implementations of activities for multiple, moderately complex projects/programs or a single complex project/program for external/internal customers
• Provided technical direction to engineering projects and services in an assigned area, from design to start-up.
• Responsible for budgeting and expense control for projects.
• Accountable for timely project completion and delivery.
• Prepared financial analysis to support and assess project/program financial impacts.

• Provided support for enterprise Ethernet installs
• Provisioned Ethernet Access Managed Services (EaMIS) and Virtual Private LAN Services OPT-E-WAN).
• Ensured that all escalations were handled and communicate to all groups involved to move the orders forward.
• Accountable for timely project completion and delivery.
• Utilized all tools required to complete the provisioning on orders.
• Developed project progress and status reports.

• Provided support for enterprise Ethernet installs
• Responsible for resolving customer technical issues and outages utilizing all available support resources
• Ensured the project scope and changed control processes were understood by all team members and adhered to in accordance with Edge-to-Edge standards.
• Generated status reports and updated scorecards per standard processes.
• Submitted RNC freezes, check for freeze violations
• Supported existing rehome processes and assist with process improvement as subject matter experts.

• Supported sites in identifying and documenting of issues related to rolling out of the CS2PS.
• Supported circuit switch, BTS and hybrid telephony provisioning platforms.
• Managed NIM system and all telephone numbers, Network Inventory, Service Area Inventory, Facilities, and Network Elements.
• SOA, Remedy, CSG, BACC, ETS, NPS, Safari, Order Path, ICOMS Macros, Arpeggio LERG
• Nodes in database, Tables, Transport Medium, Copper Pair Cable, Coax cable, Fiber Cable, Fiber Cables.
• Billing Operations Support Service Inventory and Provisioning Support: Supporting sites in identifying and documenting of issues relating to the rolling out of the CS2PS (Circuit to Packet Switch) process, CS2PS.

Bachelor'S Degree, Business Administration And Management, General

Bachelor’S, Business Administration And Management, General

Phlebotomy Technician/Phlebotomist

Phlebotomist