Vikki Britton Email & Phone Number

Brick, New Jersey, United States

Wall, New Jersey, United States

Completes branch currency ordering, maintains negotiable inventory, and maintains audit logsPerforms sporadic teller cash countsFunctions as the Vault and/or ATM Custodian, to include balancingActs as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed. For example, announces new products and services, customer experience scripting, operations updates, daily plan, key activities to accomplish for the day.Assists branch manager with staff schedulingProvides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc., while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.Researches and resolves account problems in partnership with Branch ManagerObserves end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branchDocument changes made to branch policy, cascading information to team members and proactively inspecting and testing for operational readiness.Good analytical and problem-solving skillsStrong organizational, time management and prioritization skillsProven ability to demonstrate exceptional customer serviceExcellent cash-handling skills, and the ability to maintain and balance a cash drawerAbility to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversationsComputer literate with proficiency in Microsoft Word and Microsoft ExcelBasic understanding of personal finances and concept of budgeting

Neptune, New Jersey, United States

Excellent cash-handling skills, and the ability to maintain and balance a cash drawer