Vikki L. Email & Phone Number

Bellingham, Wa

Conduct payroll audits on WA state employers to determine unemployment insurance tax liabilities. Investigate and re-determine blocked unemployment benefit claims. Assign and approve audits, monitor the audit program and lead a team of seven tax auditors within the district tax office. Represent the agency to appear in administrative appeal hearings testifying audit findings or benefits re-determination decisions. Conduct workshops or outreach classes at local community colleges or professional groups. Collect delinquent tax reports and past-due tax payments from employers. File legal documents to secure debt owes to the state and to perform advance legal actions such as filing Property Liens, Warrants, Notice of Assessments, Garnishments and serve Subpoenas.

Conduct in-depth investigation and research of potential fraudulent activities on unemployment benefit claims. Investigation focused on identity theft, overpayments, and other financial related fraud activities.

Bow, Wa

Duties include marketing and promoting casino special events to high end players. Produce, monitor and audit players bus program. Determine, review and approve credit line for VIP players. Collection of NSF checks. Complete monthly department productivity report and marketing budgeting. Arrange and schedule transportation and accommodations for players. Represent as the casino's interpreter for Asian bus patrons. Resolve and handle conflicts or problems throughout the casino. Monitor all floor staff personnel and maintain a highly professional level of customer service quality throughout the casino. Conduct marketing events as a master of ceremony and group orientation for all types of casino patrons. Explain and interpret casino gaming policies and procedures.

Deming, Wa

Duties include handle and market casino's high end players. Produce, monitor and audit players bus program. Determine, review and approve credit line for VIP players. Collection of NSF checks. Complete monthly department productivity report and marketing budget. Arrange and schedule transportation and accommodations for players. Represent as the casino's interpreter to all Asian bus patrons. Resolve and handle conflicts or problems throughout the casino. Maintains a high level of customer service quality to all levels of players. Responsible for group orientation when tour bus patrons arrive. Explain and interpret casino gaming policies and procedures.Main Cage Cashier - Reconciled daily cash flows with a bankroll of over two million dollars. Handled all cash and players’ chips transactions and followed in-house checks cashing policy which includes performing credit check. Supervised and conducted training to new cashiers.

Ferndale, Wa

Greet daily bus tours from Vancouver, B.C. Interpret and resolve gaming table conflicts and problems. Provide professional customer service to all level players. Assist with the customer service desk with answering players' questions and concerns.

Associate Of Technical Arts Degree - Office Supervision And Management

Certificate Of Accounting

Certificate Of Accounting For Small Business