Vikki Nelson Email & Phone Number

United States

•Managed all business operations including coordinating bookings and appointments, setting prices and terms of services, creating/maintaining client records, and assessing local competition•Performed customer service duties, including client follow-up, answering inquiries, arranging services, addressing questions/concerns, conducting client interviews, and developed personalized care plans•Provided exceptional customer service earning multiple five-star reviews on Rover.com with… Show more •Managed all business operations including coordinating bookings and appointments, setting prices and terms of services, creating/maintaining client records, and assessing local competition•Performed customer service duties, including client follow-up, answering inquiries, arranging services, addressing questions/concerns, conducting client interviews, and developed personalized care plans•Provided exceptional customer service earning multiple five-star reviews on Rover.com with recognition for reliability, friendliness, and professionalism•Responded to emergency circumstances with adaptability and professionalism•Conducted process assessments and developed new processes for the successful execution of operations Show less

Vancouver, Washington, United States

•Managed active case load of over 50 SA/DV/HT survivors, providing trauma-informed support, safety planning, information and resources, medical advocacy, legal advocacy, and criminal justice support to participants and their non-offending family members•Fostered and developed strong relationships with local, regional, and state-wide organizations/institutions including those associated with law enforcement, civil/criminal justice, education, community support/development, tribal nations… Show more •Managed active case load of over 50 SA/DV/HT survivors, providing trauma-informed support, safety planning, information and resources, medical advocacy, legal advocacy, and criminal justice support to participants and their non-offending family members•Fostered and developed strong relationships with local, regional, and state-wide organizations/institutions including those associated with law enforcement, civil/criminal justice, education, community support/development, tribal nations, SA/DV/HT coalitions and taskforces, and government•Managed confidential client records and adhered to client confidentiality and privilege•Created informational materials for distribution to participants and partners•Assisted in hiring and training of new staff•Led Multi-Disciplinary Team (MDT) of service providers in assisting survivor to safety Show less

Phoenix, Arizona Area

•Designed final report for sponsors of Girls in STEM, an annual event empowering girls to pursue STEM careers•Researched, developed, and presented preliminary proposal for crowd sourcing options to increase annual donors and develop teen-run fundraising program.•Performed data analytics utilizing surveys, Excel, and CRM software•Researched donors and grants using 1099 tax forms and Charity Navigator •Assisted in writing and editing $10,000 grant, prospective donor tours, and… Show more •Designed final report for sponsors of Girls in STEM, an annual event empowering girls to pursue STEM careers•Researched, developed, and presented preliminary proposal for crowd sourcing options to increase annual donors and develop teen-run fundraising program.•Performed data analytics utilizing surveys, Excel, and CRM software•Researched donors and grants using 1099 tax forms and Charity Navigator •Assisted in writing and editing $10,000 grant, prospective donor tours, and solicitations Show less

Windsor, New Hampshire

•Designed, coordinated, and led multi-day excursions for a total of ~60 children and teens aged 7-15 years focused on building confidence and connection to nature.•Developed menus, itineraries and entertainment resources for trips.•Maintained a positive and safe atmosphere for children, colleagues and vendors.•Facilitated training and meetings for other trip staff•Developed emergency plans and collaborated with leadership on risk management and assessment•Coordinated… Show more •Designed, coordinated, and led multi-day excursions for a total of ~60 children and teens aged 7-15 years focused on building confidence and connection to nature.•Developed menus, itineraries and entertainment resources for trips.•Maintained a positive and safe atmosphere for children, colleagues and vendors.•Facilitated training and meetings for other trip staff•Developed emergency plans and collaborated with leadership on risk management and assessment•Coordinated excursion logistics including supplies, reservations, and vehicle maintenance Show less

Fort Myers, Florida Area

•Developed curriculum for educational programs including winter and summer camp.•Supervised large groups of volunteers for public events, gardening and other projects.•Designed and implemented various public events including Creepy-Crawley Day.•Assisted in developing and implementing marketing strategies and materials.•Maintained positive relationships with local groups and community members.

Santa Rosa, California

•Guided groups of up to 13 international guests from ages 17-40 across the United States.•Organized routes, facts, accommodation, food and excursions.•Maintained cohesiveness among group members and positive relationships with vendors.•Educated guests on history, customs, and information regarding locations all over the U.S.

Sanibel, Florida

• Guided kayak and boat tours for up to 40 people per tour. • Educated guests on ecology, biology, conservation, history and marine science. • Assisted in maintenance and care of estuary species kept in touch tank.

Anchorage, Alaska Area

•Supervised and provided commentary along a 14 hour route from Anchorage to Fairbanks.•Guided and coordinated over 100 guests daily.•Educated guests on train safety, protocol, Alaska ecology and history.•Promoted teamwork and positive relationships between crew members and railroad personnel.•Ensured efficiency and cleanliness aboard a luxury style train and restaurant.

Fort Myers, Florida Area

•Assisted visitors and artists.•Organized gallery events.•Assisted in major events between Fort Myers community and FGCU Gallery.•Assembled gallery elements including art pieces, supporting elements, and food arrangements.

Specialization, Grant Writing And Management

Received in-depth experience with grant writing including: Learning to use research, storytelling and measurable objectives to align.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Eco-Action-Member FGCU Arts Club-President