Management of 20+ employees Ensure the teams and Doctors deliver quality and compassionate dental care to every patient.Work closely with the office leadership team (Team Leaders, and Dentists) to ensure policies are effectively managed, the staff is fully trained, and that customer service standards are met.Be an advocate for Team Leaders, Team Members, and DoctorsAchieve financial performance targets such as revenueDrive team effectiveness while managing operational standardsEnhance team member satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices.Work with the Team Leaders to provide effective training within the office supporting excellent patient experience.Recruitment and onboarding of Team Leaders, and DoctorsCoach Team Leaders on their needs.Identify training needs and ensure teams are trained and up to speed for business needs including, but not limited to, new hire training, re-training, new technology training, leadership training, offering of discount plans, confirmation, and communication training. Work with the Team Leader to provide effective training.Work closely to develop Team Leaders and Team Members to understand everyday processes associated with the systems of the office. Hold staff to the highest integrity by adhering to all government regulations and company compliance.Accountability and ownership to drive growth and meet budgets P&L goals.Identify opportunities for improvement and problem solve for solutions.HR, Payroll, A/R, Collections

Elkridge, MDMarch 2018 to February 2021Perform CT scans and intra-oral scansDigitally treatment plan implant placementDesign surgical stents used for implant placementPrint surgical guides using 3D printerCoordination and communication with patients’ general practitioners for necessary treatment and follow-up care

Management of 20+ staff membersResponsible for all aspects of daily operations for both administrative and clinical sta5Accountable for overseeing payroll of employeesStaff schedulingHire and train new staff membersAssigned tasks to administrative and clinical personnelAccounts ReceivableOversee billing and collections for both patients and insurance companiesAssure that the office stays up to date with the latest laws and regulationsDevelop and enforce office policiesAssist in the implementation and transition to a paperless officeResponsible for the overall achievement of Production and CollectionPresent treatment plans and assist patients in making financial arrangements

Medical coding and billing for Oral/Maxillofacial Surgeon utilizing current CPT and ICD-9 guidelines to accurately code all in office visits and procedures as well as in/out patient hospital surgeries. Daily communication with a variety of internal and external contacts including Medicaid and third-party insurance companies to investigate and resolve claim issues