Assistant Manager
Hired on before season to help assist with merchandising of store. Making sure we had items in proper sections and filled ready for our first day open of the season. I started as a store associate then promoted to AM as an opener for two separate store locations so I was trusted with a key for each to help open the store counting registers and making sure the back safe had sufficient and correct amount of funds everyday. I was also logging employee schedules into our schedule book daily. Frequently did shift changes due to high employee head counts for the season. Was able to do customer returns and exchanges and this year I was able to learn and execute shipping orders from our store. Which meant collecting merchandise order items and packaging them as well as labeling them into our company system then printed out shipping order stickers. Fully packaged items ensuring extra safety packaging for any delicate items and set them up ready for pickup for FedEx. We also did customer order online/pickup in store. Which meant checking customers ID to verify the order they picked up was in fact theirs. Trained a few new hires making sure they understood procedures and policies. Ensured safety of customers as well as employees due to some rude customers throughout the season. Making sure to maintain a calm tone and never escalating the situation. Assisted with new merchandise shipments that came in every couple of weeks with unloading and putting them on the sales floor. Stayed on after season to help with inventory and tear down of 3 separate store locations.