Vikki Sarkiewicz Email & Phone Number

United States

Tucson, Arizona Area

• Conduct daily monitoring and coaching to agents to improve customer satisfaction and increase the success rate of meeting and exceeding their monthly goals.
• Ensured adequate floor and phone coverage using the Erlang C method.
• Responsible for handling and tracking daily escalation for all agents to determine where training is needed for the agent and or where improvements could be made for the organization.
• Increased department revenue by tracking and follow up on sales leads for agents and conducting daily monitoring/coaching with agents to improve customer satisfaction and increase the success rate of meeting and.
• Achieved both external Csat targets and internal Quality goals. Tracking agents progress using daily KPI’s.
• Member of the Tucson Site committee that is responsible for creating and organizing events within our division and our community. The in-house events are designed to show our employees they are valued and appreciated.

Wellington, Ohio

• Owner/Operator of automotive collision repair facility 5+ employees.
• Responsible for ensuring the repair process was completed properly from start to finish. This consisted of writing estimates, getting approval from insurance/customer, ordering all necessary parts, follow repair.
• Accounts receivable/Payable including payroll of all employees.
• Responsible for all marketing including commercials, billboards, vehicle designs, marketing mailers and community events to promote sales and growth of company.
• Chairman of North East Ohio I-Car; Responsibilities include organizing certification classes for I-Car by building relationships with vendors/suppliers, body shops, and insurance companies. Working closely with these.
• Board Member for Welling Chamber of Commerce; Worked with fellow board members raise funds and promote economic development in the area through its business and private member partners. Developed and organized fun.

Fairview Park, Ohio

• Assistant Store Manager responsible for day to day operations of retail store which consisted of ordering and stocking, POS systems, meeting daily sales goals and loyalty membership sign up goals. Merchandising and.
• Staffing responsibility included interviewing and hiring store associates, shift scheduling to ensure adequate floor coverage.
• Booked and organized book signing events for Best Selling Authors, events for major book releases, and community events held in store for local schools to promote youth learning.

Veterinary Technician, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Education record