Oversees and coordinates a dynamic team of software and SharePoint developers and engineers who develop, implement, and support innovative applications and technology solutions.

Leader of a remote team since 2020 and prior to 2020 hybrid team. In this role, Vikki directs, leads, and manages the activities of a remote team of Data Warehousing and Business Intelligence information technology professionals which is comprised of full-time employees and contractors, business analysts, ETL developers, and report developers (Power BI, and SAP Business Objects). The team is responsible for the development of complex and sensitive computer applications and business intelligence reports for numerous offices within the Eligibility area of the Michigan Department of Health and Human Services (MDHHS) as to the use of public assistance programs (including but not limited to Food Assistance Programs [FAP], Medicaid, disqualified Family Independence Program [FIP] recipients, work participation, and Temporary Assistance for Needed Families [TANF]). Her responsibilities include ensuring efficient monitoring of at least 30 jobs and systems connected to a data warehouse, verify projects are clearly defined and the requirements properly documented accordingly, ETL development is completed per requirements and according to the organization’s defined structural framework, and selecting, training, and developing the skill-sets of all team members. Technologies utilized: Adobe, Agile Project Management and Scrum framework, Azure DevOps, SAP Business Objects, Clarity, MS Excel with VB, Power BI, Jira, Remedy, RPX, SharePoint, SIGMA, MS Office 365, MS Teams, Visio, and State of Michigan Change Management tools.

coordinated and led the information technology development activities of a team of Data Warehousing and Business Intelligence professionals supporting the Eligibility area of the MDHHS. Worked with key customer representatives to understand and document business needs for new systems and reports which included the elicitation and documentation of business and functional requirements, documentation of the requirements through to test cases and scenarios, initiation and management of many of the work tasks of the team to successfully meet project deadlines to verify the final product met or exceeded customer expectations. Technologies utilized: Adobe, Agile Project Management and Scrum framework, SAP Business Objects, ChangePoint, MS Excel with VB, Power BI, Jira, Remedy, RPX, SharePoint, SIGMA, MS Office 365, Skype, Visio, and State of Michigan Change Management tools.

Up to this point, Ms. Tormala’s information technology skill set had only been utilized and developed while employed with small organizations. Therefore, she accepted a position as a quality insurance analyst and tester, with a large and successful organization that has a well-honed information technology department, in order to gain knowledge and experience in the testing function within the software application development process. Within the role she also donned the roles of project manager and business analyst whereas she was able to employ and coordinate the efforts of others to manage a given project from the business requirements gathering stage to the testing stage. In these roles she was able to employ and bolster her skills in eliciting information to gather, document, and gain approval of business requirements from constituents, reviewed and approved tech designs written by developers, and wrote and gained approval for a given project’s test plan. Software applications that Ms. Tormala utilized in her numerous roles included Confluence (the organization’s version of “Wikipedia”), an in-house version of FileNet (a document repository for client records), Jama (business requirements, tech design, and test plans), Sharepointe (document repository), and Workfront (project management and time logging). She left a legacy at the organization as one who is able to maintain a strong work ethic, with grace and charm, despite adverse resources and obstacles.

Coordinated, managed, and lead a small team of developers who developed information technology projects which included the development of in-house database applications and unit Web sites. Explained high level and complex technical concepts to staff to facilitate effective rapport and communication of technical needs of software and systems. Responsible for the design and development of at least six web sites which included the university’s Pandemic Flu information web site in 2006. Technologies utilized: Adobe products, Excel, MS PowerPoint, MS Project Management, Visio, and Word.