- Leveraged analytics and strategic recommendations to optimize merchant businesses, significantly improving the onboarding process for small businesses.- Ensured a safe user environment by managing spam, reviewing abuse reports, and escalating issues, thereby upholding community standards.- Conducted online business training sessions, created regular-updated blogs and enhancing platform knowledge among the target market audience.- Provided comprehensive support to global entrepreneurs, including advice, training, and technical solutions, while effectively managing a log of problems and solutions for team use.

- Managed multiple tasks simultaneously, delivering holistic solutions for merchants.- Advocated for merchants and platform, ensuring adherence to merchant growth practices.- Prioritized personal development through regular reflection and 1:1 meetings.

- Handled comprehensive volunteer management tasks, including interviews, database buildup, scheduling, training, performance recording, and regular communication.- Assisted in developing relationships with potential business partners, including local SMEs and charities, through door-to-door promotion and social media management.- Leveraged content marketing skills to create engaging social media posts, effectively educating clients and driving traffic to the platform.

- Generated advertisement sales and secured local business appointments through door-to-door marketing and cold calling.- Utilized market research to tailor international promotions and social media marketing strategies to local business needs.