Vikki Heathcote Email & Phone Number

Bairnsdale, Victoria, Australia

Administration Support Officer - Oncology DepartmentFront Main Reception - AM and PM ShiftEmergency Department - AM ShiftActing Volunteer Coordinator (3 months)

Newmerella

Bairnsdale

Bairnsdale Victoria

• Provide administration and secretarial support services to assist organisational performance, and compliance with legal and regulatory obligations.• Conduct reasonable research, compile reports and prepare presentations to support EMT.• Create and update manuals, templates, flow charts, procedures and other documentation related to the provision of services to Workways’ clients.• Maintain reasonable knowledge of current service contracts and policies and procedures.• Conduct… Show more • Provide administration and secretarial support services to assist organisational performance, and compliance with legal and regulatory obligations.• Conduct reasonable research, compile reports and prepare presentations to support EMT.• Create and update manuals, templates, flow charts, procedures and other documentation related to the provision of services to Workways’ clients.• Maintain reasonable knowledge of current service contracts and policies and procedures.• Conduct reception duties and provide customer service in a professional manner that enhances Workways service-delivery standards and reputation.• Collaborate and work with all team members to respond professionally and efficiently to public, client, staff and EMT enquiries whether they are over the telephone, in-person or/and via written correspondence.• Coordinated the ordering process for supply of corporate uniforms and company stationery.• Coordinate the Head Office Pool Car Booking system, Training Room Bookings and catering requests, accommodation bookings and arrangements in accordance with organisational policy.Achievements:• Creation/updating of standard operating procedures, excel templates (including formulas, forms, look up functions etc) which are used throughout the organisation.• Creation of Administration Manual and Jobseeker Information Booklet• Event Management of Monthly or Quarterly meetings. venue booking, catering, accommodation, minute taking and document preparation.• Supply weekly/monthly/quarterly statistical reports for the Executive Management Team, General Managers, Operational Managers and Site Managers.• Processing of confidential job applications. This includes: organise Job Ad (Online, Workways Website, Newspaper). Process applications, close job ads, create purchase orders, book interviews. Show less

Lakes Entrance

• Entering in Sales Receipts for 3 Businesses into Quickbooks. Creating daily/monthly Invoices and monitoring monthly accounts, Accounts Payable & Receivable, Deposits and Transfers, Bank Reconciliation.• Maintenance of information on Quickbooks, Reception/phone enquiries, Creating quotes / agreements / payment plans, help and support in Website building, basic training to clientele

Broadmeadows

• Responsibilities: Maintain efficient and effective operations of the front office through the supervision of the Receptionist Role, receipt of timesheets within Labour Hire industry, document hours, add allowances in accordance to shifts, enter into spreadsheet (Attache), developing, tracking and distribution of administration & office policies, responsible for establishment and maintenance of filing system, records management – including archiving, perform light maintenance of current server… Show more • Responsibilities: Maintain efficient and effective operations of the front office through the supervision of the Receptionist Role, receipt of timesheets within Labour Hire industry, document hours, add allowances in accordance to shifts, enter into spreadsheet (Attache), developing, tracking and distribution of administration & office policies, responsible for establishment and maintenance of filing system, records management – including archiving, perform light maintenance of current server and other office applications, such as printers and network equipment, record and report expenditure to Finance Manager, process purchases orders in a timely and accurate manner Show less

Melbourne Area, Australia

• Set up of Archive System, including Policies & Procedures to ensure a 24 hour turnaround for obtaining archived documents. • Database Management (Software – Trim)• Liaised and negotiated with Ausdoc for improvement of system• Support to Administration Manager to include following duties: Agenda preparation, project submission preparation, minutes, scanning and processing approved documents.

Maribyrnong / Kensington

• Conducted Training and Assessing for either Off-The-Job or On-The-Job Trainees within the areas of Business Administration Certificate 2, 3 and 4 and Financial Services Certificate 2 and 3• Full template set up on all paper documentation used within the training department for quality assurance.• Creation of flowcharts and forms for a procedure set up, compliant with QA.• Receiving certification for conducting Recognition of Prior Learning (RPL) requirements.• Conducting… Show more • Conducted Training and Assessing for either Off-The-Job or On-The-Job Trainees within the areas of Business Administration Certificate 2, 3 and 4 and Financial Services Certificate 2 and 3• Full template set up on all paper documentation used within the training department for quality assurance.• Creation of flowcharts and forms for a procedure set up, compliant with QA.• Receiving certification for conducting Recognition of Prior Learning (RPL) requirements.• Conducting assessments for Part-time School Based traineeships, and to ensure quality training between Host Employer, School and RTO.• Training of corporate clientele in areas of computer packages upon request. Show less

Joint Health And Safety Representative/Supervisor Training (Victoria)

Activities and Societies: Attended a 5 day Joint Health and Safety Representative/Supervisor Training program approved by Worksafe.

Education record

Activities and Societies: 1/2 Day Training Course - Accident Investigation - Hazard Identification & Risk Management

Certificate Iv In Assessment And Workplace Training, Competent

Modules: Plan Assessment, Conduct Assessment & Review Assessment Train Small Groups Plan and Promote a Training Program Plan a Series.

Certificate 4 In Business Administration

Modules: Establish Records System, Provide information in response to requests, Enterprise service to clients, Produce complex documents.

Certificate In Secretarial (Bookkeeping)