Vikki Heddens Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona Area

VIDEO PRODUCTION SERVICES | OTT/CTV | DIGITAL MARKETING | ➽ Video Production:Online/offline creative services/production nationwide: short form video 1-5 minutes, long form video 5+ minutes and :30 / :60 second spot.➽ OTT/CTV: (Streaming TV)Non-skippable video ads which allow advertisers to reach consumers within streamed content, such as Roku, Firestick, Apple TV, smart tvs and more. Perfect for binge watchers, cord cutters, cord stackers and cord nevers.➽ Digital MarketingTargeted Display | Website Development & Management | Social Media Creation and Management | Reputation Management | SEO | Directory Listings | Content Development and Blogging | Lead Gen | Video Posting | Video Blog/Podcast creation≫ Targeted Display: Dynamic Creative (Fixed Feed) | Geo-Targeting | Addressable GeoFencing | Site & Search Retargeting | Keyword Contextual & Category Contextual Targeting | Custom Site Lists | Event Targeting | Geo-Fencing with Conversion Zones.

Prescott, Arizona

Short/Long Form Video/Creative Services, Digital & Spot Cable AdvertisingOur core focus includes: HD/4K VIDEO: Online/offline creative services/production nationwide: short form video 1-5 minutes, long form video 5+ minutes and :30 / :60 second spot.DIGITAL: Targeted Display: Dynamic Creative (Fixed Feed), Geo-Targeting, Site & Search Retargeting, Keyword Contextual & Category Contextual Targeting, Custom Site Lists and Geo-Fencing with Conversion Zones. Content, Application & Customized Website Development along with Video Posting, Social Media, Reputation Management, Lead Generation and Video Blog/Podcast creation.SPOT: Cable television HD/4K advertising: :30/:60 seconds covering upscale households in Arizona.Create sales opportunities to increase advertising and production sales budgets by establishing relationships with sales, traffic and production departments.Co-manage multiple sales generating contests with implementation of creative ideas and strategic sales goals recently resulting in increasing company revenue.Target demographic assistance to clients by providing programming recommendations with industry/demographic research.Cable network communication responsibility established through relationships with networks reps,network research and monthly programming promotions.Creation of sales materials utilizing graphic design and written skills to create the corporate quarterly newsletter, brochures, sales one sheets, contracts, emails and sales presentations.Organize special events and meetings for staff and client appreciation events.

Prescott, Arizona

Short/Long Form Video/Creative Services, Digital & Spot Cable AdvertisingOur core focus includes: HD/4K VIDEO: Online/offline creative services/production nationwide: short form video 1-5 minutes, long form video 5+ minutes and :30 / :60 second spot.DIGITAL: Targeted Display: Dynamic Creative (Fixed Feed), Geo-Targeting, Site & Search Retargeting, Keyword Contextual & Category Contextual Targeting, Custom Site Lists and Geo-Fencing with Conversion Zones. Content, Application & Customized Website Development along with Video Posting, Social Media, Reputation Management, Lead Generation and Video Blog/Podcast creation.SPOT: Cable television HD/4K advertising: :30/:60 seconds covering upscale households in Arizona.Performed accurate order entry, scheduling and log creation. Coordinated between the sales and production staff for timely arrival of ad copy. Maintained network programming and inventory reports. Researched payment information and preparation of deposits. Researched reasons for missed ads. Generated various month end reports including billing, trade and expense account records. Computed charge backs and pay backs on Account Executives commissions. Reconciled petty cash and payments to deposits. Monitored orders to insure they fulfill contracted requirements. Checked daily that commercials are airing as scheduled

Prescott, Arizona

Performed all essential duties/responsibilities of a Customer Care Representative. Ongoing assistance in training/feedback and utilizing resources to associates. Handled escalated calls to resolution. Provided support while walking the floor or over the phone.

Prescott, Arizona

Operated Work Force Management system, Cable Data, and Sigma systems. Managed quota management systems and assigned points. Worked with management to optimize the parameters and settings of the Dispatch Systems on a continuing basis. Worked with management to optimize the use of the Dispatch Systems and associated mobile electronics on a continuing basis. Used two-way radio to communicate with technicians on an as needed basis. Finalized technician’s work orders in Cable Data through check-in. Enhanced and ensured operational communication between Customer Service and Technical. Contacted customers and technicians on schedule dates, missed appointments and service related problems. Resolved customers service related problems to save truck rolls. Compiled, maintained and prepared various operational reports, logs and files.

Loveland, Colarado

Operated Cable Data and managed systems. Worked with management to optimize the parameters and settings of the Dispatch Systems on a continuing basis. Worked with management to optimize the use of the Dispatch Systems and associated mobile electronics on a continuing basis. Used two-way radio to communicate with technicians on an as needed basis. Finalized technician’s work orders in Cable Data through check-in. Enhanced and ensured operational communication between Customer Service and Technical. Contacted customers and technicians on schedule dates, missed appointments and service related problems. Resolved customers service related problems to save truck rolls. Compiled, maintained and prepared various operational reports, logs and files. Answers telephone calls using a consistently pleasant and professional manner. Sold cable Services to new, reconnecting, and existing customers. Maintained customer satisfaction with the services purchased. Provided prompt resolution of customer inquiries - programming, billing, service schedules orders for installations, reconnects, and changes of service. Troubleshot service issues with customers or booked a service call when necessary. Met established sales, productivity, and service quality standards, including quality assurance scores. Performed data entry and some clerical duties. Alerted appropriate system staff to outages as they are detected.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Telecommunications Management

General Studies

Telecommunications And Broadband

Honor Graduate in NCTI Courses, Certified Coach and Certified in Leadership Training

General