Vikki Reavely Email & Phone Number

Ramore, On, Ca

Ontario, Canada

Canada

Ontario, Canada

Cambridge, Ontario

Kitchener, Ontario

Waterloo, Ontario

Demonstrated sound judgement for the effective, efficient and timely administration and management of the company's medical absence program, as well as Ergonomics and Health and Safety across Canada of approximately 2500 employees.Corresponded and liaised with Human Resource colleagues, third party adjudicators, medical and legal professionals, leaders and employees to ensure best practices were used in assessment and management of disability / recovery management issues and associated processes.Provided advice, counsel and mentorship to leaders on “destiny” issues or return to work / recovery management and absenteeism issues to better manage employees with consistency.Decreased LTD premiums by 30% during first year in the role by working closely with employees, leaders and insurance carrier to develop successful return to work programs.Committed to organizational health and safety; oversaw Health and Safety committees for branches, provided guidance on questions, maintained policies, developed internal communications and compiled quarterly reports for executives

K-W

Provided expertise in the adjudication of Short and Long Term Disability Claims, complex and non-complex.Managed a large caseload with very high touch groups who would accept nothing less than service excellence and consistently exceeded set individual objectives including turnaround times, leadership and coaching, providing superior case management, and fostering strong working relationships with stakeholders.Regularly provided back up for Team Leader in Short Term Disability caseload management.Recognized as Above and Beyond Award Winner, Sun Life Canada.

K-W

Coordinated resources in a fast paced call centre environment to provide timely customer-focused service.Successfully coordinated and implemented set-up of a new call centre which reduced call wait time from 40 minutes to 20 seconds. Ordered furniture, arranged phone and computer hook-ups, trained new staff, acted as technology consultant for staff of 60, handled questions and attended to escalated calls.Determined and scheduled staff complement of 140 (breaks, lunch, training sessions, vacations, rotating shifts) in a fast-paced call centre; adjusted schedule daily in response to staff absences while maintaining service standards.Ensured customer service representatives adhered to schedule and maintained company standards; diplomatically approached staff as needed to resolve problems with adherence.

Ba, Sociology, English

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