Vikki Taylor Email & Phone Number

Northamptonshire, England, United Kingdom

Northamptonshire, England, United Kingdom

Creating and maintaing Project and Programme Documentation in line with the PMO, including POPs, PIDOPs, Project Workbooks (Gantt Charts, R&I Logs, Communication Plans, Action and Decision Logs etc). Presenting at meetings (Highlight Reports, Proposals, Escalations) and coordinating the Pharmacy Faculty Group Meetings, also representing the Faculty at the Regional Meetings when required. I have as part of this role, created a Futures Webspace and Transformation Newsletter for engagement, and utilised Microsoft Forms to create surveys to measure the improvements of the 5 workstreams.

Northamptonshire, England, United Kingdom

In my role as Digital Change Lead for NHFT I took on an 18 month contract to rollout a specific piece of Software to aid with the allocation of patient visits in a very challenging environment. This role has involved:- Project Management Skills, - Communication and Stakeholder Engagement, - Robust planning and organisation skills,- Problem solving skills across multiple teams,- Digital Transformation- Business Change Processes. - Training and Development of District Nurses.- Identifying Opportunities to resolve Data Quality Issues and implement processes to reduce these moving forward. - Forming and maintaining trusting relationships with the service and enabling them to take ownership of changes to their processes. - Identifying and resolving barriers to implementation using Influencing and Negotiation skills. I am pleased to say the pilot is now well underway, having taken some time to get off the ground, and the software is functioning well in one of the teams.

The Beacon, Hull

- Leading on multiple Projects, working as part of a busy project team across multiple services within the organisation.- High levels of SystmOne Configuration, including the initiation, maintenance and decommissioning of units. - Working alongside Business Intelligence to ensure KPI's are attained and resolve problems when they are not.- Working with the IT Service Desk to ensure staff queries are answered in a timely manner. - Creation of Standard Operating Procedures, User Guides and Training Documentation to ensure Data Collection.- Training staff in new processes. - Inter-agency working, across multiple different NHS Partners.

• Facilitating training sessions with up to 8 people (including GPs, Nurses and Clerical Support) in all aspects of SystmOne and Microsoft Office in a classroom setting.• Providing Go-Live Support for GP Practices moving to new Clinical Systems onsite and in house.• Providing On-site support for GP Practices enabling new functionality within their Clinical System, Including GP2GP Transfers, Electronic Prescribing and Online Services.• Configuring settings within SystmOne, creation of Templates and Reporting to help end users get the most from their Clinical System.• Supporting the IT Service Desk with calls logged by end users, using VNC to remote access PC’s and solve problems, raising them to TPP where required.• Maintaining lesson plans and user guides for Clinical Systems.• Reporting figures and statistics to management for monitoring purposes including Training stats and time management.• Attending and facilitating meetings and business changes sessions, including note taking.

Hmp Hull

Responsibilities:• Ensuring prescribing information reaches third parties in an accurate and timely manner.• Providing support and direction to other team members and management.• Organising room bookings, ordering stationary, document control, taking minutes, copy typing, completing purchase orders, organising training/travel and diary management.• Providing a high level of support to the Senior Management Team and liaising with multiple agencies across the UK.• Ensuring documentation is stored in a clean and tidy manner both on desk and electronically.• Implementing new processes and training staff in how to complete these.• Data inputting, data cleansing & reporting NDTMS targets to commissioners for PBR contracts.• Ensuring Data Protection and Confidentiality policies are followed.• Use of Microsoft Office – Word, Excel, Outlook and some use of access/publisher.

Victoria House, Park St, Hull

• I have gained skills in Counselling and Motivational Interviewing to help the people of Hull quit smoking and offer them support and guidance. Also signposting to relevant services.• Cover of the front desk at Health Central, including Room Bookings and answering the telephone as well as checking people into the building in accordance with fire safety.• Prescribing Nicotine Replacement Therapies according to NICE guidelines.• I was part of the Project Team for two small projects (Quit Online and Text Buddy) I was asked to take the lead on rolling them out, which I did successfully by working alongside the Marketing Team.• Completing paperwork and reporting statistics to the data analyst team.

Netherhall, Hull

• I supported the Project Team to role out a new clinical system to Hull and East Riding Child Health Services.• Providing business change support to a dedicated lead from Connecting for Health.• Took the lead on Business Change Support for a new data release.• Integral role of the checking of Data Quality prior to Go – Live.• Reported to a Project Board and Team in weekly meetings.• Document control and version control for Project Maps and Business Change planning sessions using Microsoft Visio and Project, this involved presenting my work to an external auditor.• Training staff to use the new clinical systems.• Creating & developing new templates/letters and report groups on each of the three systems.• Creating a newsletter for the people affected by changes.• I hold a Prince2 Project Management Qualification.• I hold Train the Trainer qualification for SystmOne Child Health.

Netherhall, Hull

• Organising meetings, room bookings and ordering books, stationary etc.• Covering the reception desk for the building when reception staff where on lunch breaks.• Supporting 3 Project Managers with their daily roles.• Updating and maintaining Risk and Issue Logs.• General Administration duties. I.e. emails, franking post, typing up minutes from meetings, diary management and photocopying/scanning.• Providing Secretarial Support to the Head of IT Services. This included typing letters, arranging appointments, creating a complex filing system, creating logs of information for the entire service. I was also involved in a large data cleansing project for various GPs across the City of Hull.• I gained ECDL and BCS Levels 1+2 in this role.

Bransholme Health Centre, Hull

• Booking Appointments for patients and organising repeat prescriptions, in person and over the phone.• Data Inputting, scanning, photocopying, filing, repeat prescriptions, general advice, deducting patients from the medical system and registering new clients, medical terminology and QoF monitoring.• Liaising with outside agencies on a daily basis.• Typing letters via Dictaphone and copy typing. Making appointments using Choose and Book.• Monitoring CHD, Diabetes and Cervical Screening registers, providing follow up appointments when necessary.• Supporting the Senior Receptionist in creating staff rota’s, providing staff training and producing monthly reports.

Gcse

Btec First Diploma, Animal Care, Pass