Vikram Mohindru Email and Phone Number
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As a senior-level leader with a 15-year career, I’ve implemented game-changing initiatives by driving business process outsourcing and optimizing maximizing organizational effectiveness on a global level. With operations, service delivery, client services, and shared services as my strong suits, I bring long-term strategic thinking and innovation to everything I do, including revenue-generating ideas to the businesses and people I work with. In addition to this, I’m a collaborative strategist—building departments and businesses from the ground up. With a results-driven mindset, I’ve converted the lowest ranking operations into top performers, against seemingly impossible odds. This includes serving as a “go to” resource for all types of solutions in Retail, Telecom and SaaS industries. As a high achiever reaching EBITDA goals, I’ve produced millions in profitability, and delivered seemingly impossible results to take business to the next level.I’ve been regarded as a difference maker with a contagious energetic leadership style that drives teams to succeed in both start-up and Fortune 500 environments. Additionally as a lifelong learner, I’ve demonstrated passion for my profession with my mantra to a successful career being: “growth must be complemented by continuous learning.” As a result, I’m able to consistently deliver above expectations by applying my strong work ethic and visionary leadership with confidence, determination, and focus.Executive Competencies include:Worldwide Operations LeadershipP&L and Financial ManagementProduct Development & LaunchGlobal Shared Services DevelopmentGlobal Team Building & LeadershipCustomer Experience ImprovementResults-driven Strategy ExecutionBusiness Strategy AnalysisBPO/KPO & Off Shoring/OutsourcingClient & Account ManagementBrand & Identity DevelopmentContract Negotiations
Karvaaa
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Co-FounderKarvaaa Dec 2023 - PresentAt KARVAAA, we are redefining the landscape of cross-border trade. We are creating a new technology stack for eCommerce sellers around the world. Our proprietary data layer seamlessly connects the diverse stakeholders across product sourcing, 3PL warehousing, shipping, trade channels and operates a 'controlled cross-border trade loop' for movement of physical goods across otherwise complex supply chains.
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Chief Executive OfficerAaspire Agency (Dba Culbertson Agency) Feb 2022 - PresentFort Myers, Us -
Chief Executive OfficerAaspire Feb 2022 - Present -
Chief Executive OfficerEnvisor Mar 2011 - Present -
Vice President – Payment SolutionsB2B Soft Aug 2017 - Mar 2022New York, Ny, UsDue to expertise in the wireless retail space, I was recruited to equip this fast-growing business with the capabilities needed to succeed. Immediately, I initiated changes to mend broken links, with full responsibility for multimillion-dollar P&L. I also provide structure and leadership to 3 teams: Customer Support, Client Implementation, and Value Added Sales. With strong understanding of wireless retailers pain points and operations, I too serve as a Subject Matter Expert on product enhancements.A few of my recent career highlights at B2B Soft Inc. include:*Increasing Value Added Services revenue 45% YoY by restructuring sales team and negotiating better vendor contracts.*Reducing customer churn from 25% to <7% YoY *Negotiated contracts with Fortune 100 companies, including First Data/Fiserv and TSYS to secure better pricing.*Created strategies to increase the attach ratio of value added services.*Created full Supply Chain Management plan to ensure timely drop shipment/delivery of hardware to end customer. Managed both National and International vendors.*Played key role in product development lifecycle for core product enhancements for payment gateways, including leading Product Meetings.Also I was able to grow MRR (Monthly Recurring Revenue) per customer, drive down costs, and increase margins for the First Data/Fiserv and TSYS Merchant Services team. -
Vice President Of Customer SuccessB2B Soft Jul 2012 - Aug 2017New York, Ny, Us-Saved $1M annually by creating and executing an innovative global shared services capability. -Establishing an innovative global shared services across multiple continents with a total budget responsibility generating millions of savings annually.By establishing shared services across multiple continents and training offshore teams, we reduced overhead costs while improving customer service.
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Vice President – Operations (For Managing Partner Wireless 360 Inc.)T-Mobile Jun 2009 - Jul 2012Bellevue, Wa, UsIn this role, I built the Wireless 360 Inc.’s business from the ground up, selling T-Mobile products/services across multiple distribution points. We grew the business by transitioning turnkey acquisitions into profitable operations within 60 days of purchase. With full responsibility for P&L, I created numerous financial models/forecasts and an in-depth corporate reporting system. Negotiated favorable contracts with the carriers and re-negotiated landlord leases to have optimal terms which had a direct impact on the bottom line revenue. As the business grew, we expanded our operations to include 100+ employees.Overall accomplishments include growing money-losing locations into profitable retail locations across the New York metro in just 18 months. By innovating solutions and driving expansion projects, we also grew market share within struggling business sectors. In due course, I managed $15M in annual revenue and ultimately sold the operation for a profit to large national retailer. -
Senior Director Of Operations (For Managing Partner Intouch Wireless Llc)Sprint Jul 2007 - May 2009Overland Park, Kansas, UsDue to prior success, I was promoted to drive multiple cross-functional projects from conception to completion, as operations grew to $.5B. This included defining KPIs, consolidating, and standardizing measurements. By working in tandem with senior management, we developed and executed short- and long-term strategy for internal/external reporting and analysis. As a result, we bridged operations and process by pinpointing gaps and formulating solutions that benefited business.Achievements included Identifying and fixing business process gaps and lack of expense control process, resulting in overall cost savings. In addition, we eliminated redundancy in reporting across the organization by centralizing reporting responsibilities. We were also able to reduce risk, cut costs, and increased accuracy by driving implementation of systems integration projects. -
Director Of Operations (For Managing Partner Intouch Wireless Llc)Sprint Sep 2002 - Jun 2007Overland Park, Kansas, UsWhile enlisting in the early stages of this startup, I helped to drive business growth from 10 to 250+ retail outlets nationwide, selling wireless carrier services: T-Mobile, Sprint, Verizon, and AT&T. This involved establishing shared services operations in India, including handling training during transitions. Alongside ensuring top productivity and quality levels from the off-shore operation, I additionally oversaw India’s operating budget and performance metrics.Most notably, I implemented SFA tools to enhance operations of 250 stores, enabling access from anywhere worldwide. I also implemented BPO in India and outsourced data analysis and processing to monitor store activity and fraud. Consequently we quadrupled BPO operation’s size within 2 years to become a full front-end sales support and reporting center.
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ConsultantArdent Learning Jan 2002 - Aug 2002Rochester, New York, UsIn 2002, I was recruited to design and deliver best-in-class eLearning programs for leading automotive (Honda, Acura, and Volvo) dealerships. This entailed supporting senior leadership in defining project scope, strategic plans, resources, timeframes, and budgets. Accordingly, I traveled extensively, interacting with clients and development teams.My impact included improving dealerships’ CRM systems by proposing changes to better manage customer online inquiries. Also, I improved the accuracy of customer/vendor management by developing a new system. All projects were delivered on time and under budget. -
Technical ConsultantSutherland Global Services Dec 2000 - Dec 2001Pittsford (Rochester), Ny, UsFor one of the world’s largest, independent BPO companies, I served marquee clients in major industry verticals as a trusted on and offshore advisor. This also included delivering software package training. Highlights included developing/delivering eCRM training to DirecTV and helping to implement a 60-seat call center for a major client using Siebel 7. -
Consultant – Fiber Optic Division (Fod)Tyco Electronics Nov 1999 - May 2000Galway, IeEarly in my career, I improved data accessibility and usability as a consultant with Tyco’s Fiber Optic Division. As a result, I helped to optimized current data collection, analysis, and restructuring practices.
Vikram Mohindru Skills
Vikram Mohindru Education Details
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Rochester Institute Of TechnologyInformation Technology -
University Of GhanaComputer Science
Frequently Asked Questions about Vikram Mohindru
What company does Vikram Mohindru work for?
Vikram Mohindru works for Karvaaa
What is Vikram Mohindru's role at the current company?
Vikram Mohindru's current role is CXO: Service Delivery, Client Services, Program Management | FinTech, Retail, Telecom, SaaS, Insurance.
What is Vikram Mohindru's email address?
Vikram Mohindru's email address is vi****@****oft.com
What is Vikram Mohindru's direct phone number?
Vikram Mohindru's direct phone number is +121274*****
What schools did Vikram Mohindru attend?
Vikram Mohindru attended Rochester Institute Of Technology, University Of Ghana.
What skills is Vikram Mohindru known for?
Vikram Mohindru has skills like Telecommunications, Outsourcing, Management, P&l Management, Strategy, Program Management, Crm, Project Management, Contract Negotiation, Start Ups, Strategic Partnerships, Resource Management.
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