As a senior-level leader with a 15-year career, I’ve implemented game-changing initiatives by driving business process outsourcing and optimizing maximizing organizational effectiveness on a global level. With operations, service delivery, client services, and shared services as my strong suits, I bring long-term strategic thinking and innovation to everything I do, including revenue-generating ideas to the businesses and people I work with. In addition to this, I’m a collaborative strategist—building departments and businesses from the ground up. With a results-driven mindset, I’ve converted the lowest ranking operations into top performers, against seemingly impossible odds. This includes serving as a “go to” resource for all types of solutions in Retail, Telecom and SaaS industries. As a high achiever reaching EBITDA goals, I’ve produced millions in profitability, and delivered seemingly impossible results to take business to the next level.I’ve been regarded as a difference maker with a contagious energetic leadership style that drives teams to succeed in both start-up and Fortune 500 environments. Additionally as a lifelong learner, I’ve demonstrated passion for my profession with my mantra to a successful career being: “growth must be complemented by continuous learning.” As a result, I’m able to consistently deliver above expectations by applying my strong work ethic and visionary leadership with confidence, determination, and focus.Executive Competencies include:Worldwide Operations LeadershipP&L and Financial ManagementProduct Development & LaunchGlobal Shared Services DevelopmentGlobal Team Building & LeadershipCustomer Experience ImprovementResults-driven Strategy ExecutionBusiness Strategy AnalysisBPO/KPO & Off Shoring/OutsourcingClient & Account ManagementBrand & Identity DevelopmentContract Negotiations
Listed skills include Telecommunications, Outsourcing, Management, P&L Management, and 46 others.