Viknesh Somasundram Email & Phone Number

Malaysia

- Define and optimize merchant lifecycle by driving programs and initiative to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement- Develop initiatives and plans to support merchants from onboarding through to long-term usage of platform- Set the overall vision and strategic plan for account management, focusing on driving product adoption, leading a positive customer experience, and driving growth through retention efforts- Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores- Implement churn prevention programmes and drive new business growth through customer advocacy - Build, manage, and develop a diverse team to achieve targets within the country

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Define and optimize merchant lifecycle by driving programs and initiative to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement- Develop initiatives and plans to support merchants from onboarding through to long-term usage of platform- Set the overall vision and strategic plan for account management, focusing on driving product adoption, leading a positive customer experience, and driving growth through retention efforts- Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores- Implement churn prevention programmes and drive new business growth through customer advocacy - Build, manage, and develop a diverse team to achieve targets within the country

Malaysia

o Checking passengers in for flightso Re-routing or re-booking passengers whose flights have been cancelled or delayedo Giving passengers up-to-date information on flightso Assisting passengers with all enquiries, including lost or delayed baggageo Delivering high levels of customer service to passengers and those travelling through the airport

o Managing of concierge duties. Assist passenger’s way findings. Assist passengers with WIFI login. o Handling and administering of lost and found items.o Handle feedbacks and complaints from passengers and proactively provide solutions. o Handle incoming calls, chats and email enquiries. o Process and manage with all promotions, events and gift redemptions. Manage of air ticketing service and sales transactions. o Handle loyalty program queries. o Responsible for managing and overseeing the fare filing activities and liaise with Head Office to ensure proper distribution to industry partners. o Handle complete group procedures from price quotation to booking and ticketing (if required).o Coordinate with other departments involved in group booking (such as outside sales, revenue management) in order to handle group request in the most commercial way. Generate of sale report.o Handle general inquires and special service request (wheelchair). Other administrations duties required.

Negeri Sembilan, Malaysia

1) Accounts Roleo Handle AR function and AP function such as claims processing, cheque issuingo Verifies vendor accounts by monthly reconcilingo Liaise with external vendors on related accounts matters o Preparation of quarterly GST submissiono Assist in expenses reportingo Perform data entry, sorting, filing and archival of financial records / documentso Maintain cash book & recordso Other Ad-Hoc duties as assigned2) Admin Roleo To retrieve and circulate all daily incoming mails and out-going mailso To coordinate, make arrangements for mailing/ courier service/ collect letterso Liaise with external vendors on related accounts matters o Correspondent with relevant suppliers for catalogues needed for customers / consultantso Administrative & Other Ad-Hoc duties as assigned

Negeri Sembilan, Malaysia

o Ensure timely closing of the monthly Financial Accounts, including preparation of supporting scheduleso Maintenance of records of routine accounting transactionso Compute project costs, compare actual costs to estimates and analyse the cost variances.o Assists in the preparation of budget reports to reflect costs and spending and provide financial information for internal and external managemento Handling receipts and collections, posting of collections and saleso Handling the accounting of transactions o Bank reconciliationo Manage Ad-Hoc projects when required.

Bachelor Of Economics With Honours, Industrial Economics

Bachelor Of Economics With Honours (Industrial Economics)

High School Diploma, Diploma In Accountancy