A Customer service experience with 7 years of experience supporting and helping customers. Highly passionate and proactive individual in both customer service and managing a huge team in the entertainment filed.
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Customer Service ExecutiveShopeeKuala Lumpur, My -
Customer Service ExecutiveBrandt Business Services Feb 2023 - Jan 2024Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia• Responsible in handling inbound calls and emails. • Ad-hoc tasks: - Handles escalation calls on behalf of the Team Leader.• Maintain AHT <8 mins per call and emails to be handled in average <30 emails.• Monthly KPI achieved without failure every month.• Key person to re-instate the voucher expired for customer for dispute cases and general cases -
Customer Service AgentTouch 'N Go Group Nov 2021 - Jan 2022Subang Jaya, Selangor, MalaysiaHandle inbound calls for inquiries and complaints.Manage escalations issues.Outbound to irate customers for follow-up purposes.Hit daily target of >70 calls with AHT <5 mins per call.Reply & follow up with customers via emailInteract daily with stakeholders for case solution -
Service AnalystAstro Apr 2020 - Sep 2021Bangsar SouthOutbound to assist customers issues including irate customers.Handle daily escalation from customersAssist with ad-hoc tasks such as performing outbound toconduct surveys or any serious customers issuesBack up to call center during high callsAssist customers to provide solutions on the day of complaintor within the timeframe promisedHandle issues such as product complaints, refunds, campaignrelated, account information and etc -
Customer Service RepresentativeAstro Jul 2019 - Sep 2020 -
Shop ManagerSnookball Game Centre Jul 2016 - Dec 2019Ara DamansaraAnswered & escalated inquiries to relevant parties regularly.Planned and coordinated logistics and materials for boardmeetings, committee meetings & staff events.In charge of ordering & distributing office suppliesAssisted numerous visitors who walk in, including vips,vendors and interview candidatesMaintained office area, including lounge and associated areasAssisted & arranged event planningData entry
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Customer Service RepresentativeDigi May 2015 - Jun 2016Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaOutbound to customers and operate as a reminder on the payments.Achieving team & Individuals targets set by the client -
Leadership TeamMbo Cinemas Jun 2013 - Apr 2015Ara DamansaraInitially started as a cinema crew on a part-time basis, gradually worked and was promoted to the team leader position.Maintained and organized the cinema outlet, including the check-out desks and displays.Participated in meetings for new launches & conduct training for all new/remaining staff.Maintain records of cash register and credit card transactions.
Vikneswaran Muniandy Education Details
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Sekolah Menengah Kebangsaan Seksyen 10 Kota DamansaraB
Frequently Asked Questions about Vikneswaran Muniandy
What company does Vikneswaran Muniandy work for?
Vikneswaran Muniandy works for Shopee
What is Vikneswaran Muniandy's role at the current company?
Vikneswaran Muniandy's current role is Customer Service Executive.
What schools did Vikneswaran Muniandy attend?
Vikneswaran Muniandy attended Sekolah Menengah Kebangsaan Seksyen 10 Kota Damansara.
Who are Vikneswaran Muniandy's colleagues?
Vikneswaran Muniandy's colleagues are Aulia Zahra Anissa, Heru Triyanto, Intan Permata, Katia Castelli, Used I., Dhainadewi Nhanthekumaran, João Oliveira.
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Vikneswaran Muniandy
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