• Responsible in handling inbound calls and emails. • Ad-hoc tasks: - Handles escalation calls on behalf of the Team Leader.• Maintain AHT <8 mins per call and emails to be handled in average <30 emails.• Monthly KPI achieved without failure every month.• Key person to re-instate the voucher expired for customer for dispute cases and general cases

Handle inbound calls for inquiries and complaints.Manage escalations issues.Outbound to irate customers for follow-up purposes.Hit daily target of >70 calls with AHT <5 mins per call.Reply & follow up with customers via emailInteract daily with stakeholders for case solution

Outbound to assist customers issues including irate customers.Handle daily escalation from customersAssist with ad-hoc tasks such as performing outbound toconduct surveys or any serious customers issuesBack up to call center during high callsAssist customers to provide solutions on the day of complaintor within the timeframe promisedHandle issues such as product complaints, refunds, campaignrelated, account information and etc

Answered & escalated inquiries to relevant parties regularly.Planned and coordinated logistics and materials for boardmeetings, committee meetings & staff events.In charge of ordering & distributing office suppliesAssisted numerous visitors who walk in, including vips,vendors and interview candidatesMaintained office area, including lounge and associated areasAssisted & arranged event planningData entry

Outbound to customers and operate as a reminder on the payments.Achieving team & Individuals targets set by the client

Initially started as a cinema crew on a part-time basis, gradually worked and was promoted to the team leader position.Maintained and organized the cinema outlet, including the check-out desks and displays.Participated in meetings for new launches & conduct training for all new/remaining staff.Maintain records of cash register and credit card transactions.