Vikram N.S Rajan Email & Phone Number

India

Dallas-Fort Worth Metroplex

• Designing and Transforming Client Operations to improve efficiency and realize cost savings
• Reimagining client's operations using Lean Six Sigma and Design Thinking principles
• Leveraging Analytics and Digital solutions to drive program synergies

Greater New York City Area

• Responsible for advancing a $35MM service line incorporating both process and technology capabilities
• Actively involved in building out client RFP responses and coordinating business deals across different verticals and product lines
• Involved in building collateral such as playbooks, case studies, sales positioning and training material
• Engaged with multiple vertical leaders across the globe, building the business and looking for cross-selling opportunities with existing service lines through bundled project deals
• Responsible for improving business productivity and customer value through onsite project delivery at client locations across the United States► Large multinational food & beverage conglomerate, Illinois, U.S.A.
• Global budget coordinator, responsible for loading and maintaining around 300 budgets worth $200MM across commercial facilities globally

1. Used predictive analytics and system performance metrics to predict server usage and hardware requirements for Health Care America's data center.2. Resolved architecture issues and performed troubleshooting with other clients including Dollar General, Nucor and Accelerad.3. Integrated the BIAS internal billing and work reporting system which would save.

Greater Atlanta Area

1. Used the DMAIC principles to conduct root cause analysis to identify key factors related to the high No Fault Found (NFF) rate for ATM machine parts.2. Identified critical performance metrics and developed process improvement measures to enable real-time parts tracking and faster problem resolution.3. Created a cost benefit analysis template to show.

Bangalore

• Collaborated with Services, Delivery and Project Management teams to win several, critical Exadata hardware and software related offshore consulting contracts.
• Piloted and led several Knowledge Management initiatives and Training sessions on Database Infrastructure and Management for consultants throughout Oracle offices in India.► Outokumpu, Sweden (Industry: Technology)
• Provided several valuable inputs related to service line agreements, delivery and project scope during the bidding phase of the project.
• As project leader, coordinated with several cross-functional teams that helped in providing 24/7 support for the customer’s Data warehouse running on Oracle Exadata environment.
• Performed critical technology upgrades to improve stability and efficiency and also resolved over 20 critical production issues related to the customer’s database environment.
• Received the Oracle “Spot”award for excellent customer satisfaction

Bangalore, Tokyo

• ► Rakuten, Japan (Industry: E-commerce)
• Led Indian Team on 2-month data migration project in Tokyo on Oracle Exadata hardware.
• Devised a multi-layer architecture which improved efficiency and reduced process time by 90%. ► CRH, Ireland (Industry: Building materials)
• Analyzed the client’s ERP applications model and upgraded it to a new Oracle E-Business Suite version, completed project 16% ahead of client’s goal of 48 hours downtime.
• The new ERP model provided enhanced features for backups and data integrity while also reducing operating time by 25%.► Banque Libano Francaise, Lebanon (Industry: Banking)
• Designed and implemented a high availability database architecture solution for the client’s banking system which was approved by key stakeholders.

Master Of Business Administration (Mba), Operations/Consulting, 3.94/4.0

Activities and Societies: MBA Consulting Club, MBA Operations Club

Bachelor Of Engineering (Be), Computer Science, First Division

Activities and Societies: BITS Pilani Computer Science Association, BITS Open Sports Meet Controlz Department

High School, Maths, Physics, Chemistry, Computer Science, 1181/1200 (98.4%)

Education record