Vik Pawar Email & Phone Number

New York, Ny, Us

Lead every phase of the post-sales Enterprise relationship: onboarding, training, demos, support, account reviews, and renewals• Conduct regular checkpoints and account reviews with key client contacts to ensure successful adoption, review metrics and deliver on those metrics, provide recommendations for improvement, and monitor alignment of the client’s goals• Identify opportunities to upsell and cross-sell and work with the Sales Teams to grow revenue from existing customers• Manage a $8 million book of business with 95% GRR and 113% NRR• Handling relationships from C-Level alignment down to end users • Review product adoption/utilization and provide guidance to customers on how they can gain more value from their subscription• Partner internally with Sales, Product Owners, Billing, Support, and Marketing to ensure customers have multi-level support

Englewood Cliffs, New Jersey, United States

• Lead every phase of the post-sales Enterprise relationship: onboarding, training, demos, support, account reviews, and renewals• Conduct regular checkpoints and account reviews with key client contacts to ensure successful adoption, review metrics and deliver on those metrics, provide recommendations for improvement, and monitor alignment of the client’s goals• Identify opportunities to upsell and cross-sell and work with the Sales Teams to grow revenue from existing customers• Manage a $8 million book of business with 95% GRR and 113% NRR• Handling relationships from C-Level alignment down to end users • Review product adoption/utilization and provide guidance to customers on how they can gain more value from their subscription• Partner internally with Sales, Product Owners, Billing, Support, and Marketing to ensure customers have multi-level support

• Managing customer relationships by collaborating with the IT departments, C-Level execs, account executives, and Technical resources to deliver world class support from the pre sales through the post sales cycle • High level Microsoft licensing, buying program, Azure, and SaaS guidance• Helping business decision makers manage existing Microsoft environments as well as implement, onboard, and oversee new licensing/ services engagements • Meeting quarterly KPIs such as sales growth, net new logos, and customer agreement retention. 2022 H1 124% to plan• Partnering with Microsoft and other cloud partners to deliver best customer experience for accounts in the Mid-Atlantic United States

Somerset County, New Jersey, United States

- Maintaining the relationship between SHI and customers/ procurement teams headquartered in the Central region of the United States including but not limited to Volkswagen, General Motors, Comerica Banks, Fiat-Chrysler, Northwestern Mutual, Harley Davidson, Kohl's Department stores and more.- Facing customer issues in the Sales field and either delegating or resolving them in a timely fashion to provide world-class support - Working hand in hand with Account Executives in the field to provide customers with all of their business needs from Enterprise Software agreements to small scale hardware purchases