Vikram Aditya Singh Email & Phone Number

Lead All BA Activities – Analysis, design, re-engineer old business process into new solution, provide efforts & estimates, develop, implement and support all IT and Business related activities. From soliciting business requirements, to business process re-engineering, to writing FRS (Workflow, Use Cases, Specifications etc), to UAT. As a Senior Business Analyst, I am required to deliver end-to-end solution to the assigned project which including tasks such as Planning, Analysis, Design, Development, Testing, Implementation and Evaluation of the business solution post implementation.Assist project team with program deliverable s – These may include Risk & Issues identification, De-customization approach and planning, documentation, business prioritisation and de-customization inventory scoping and sizing approach. Production Support – My team and I support all Major Incident Response Team (MIRT) requests. We also provide 3rd Level escalation point for IT Service Desk

Responsible for leading a team of 18 individuals and achieving the KPI’s. Daily, Weekly and Monthly project reporting to Project manager and client Telstra.Responsibilities include Leading, Goal Setting, Training (including both product and systems training), Developing, Mentoring & Coaching, Giving feedback, Conducting One on Ones, Conducting Team Meetings, Reporting and Documentation.I was second in-charge to the PM. The role involved filling in for the PM from time to time. Managing WFM duties, interviewing prospective candidates, preparing weekly, monthly reports for Telstra and for Sales Force. Conducting Weekly/ Monthly hook up with Telstra in the absence of PM.

Jammu And Kashmir, India

Responsible for creating business level use cases, functional flow diagrams and work with UI designer for developing the prototypes of major screens. Coordinate with the development team to develop as per the business specifications. Provide an interface and single point of contact between the java development team, Database development, DBA team, Test team and onsite team to discuss on functional requirements, defect tracking, bug investigation, production support. Test BRs to ensure that the functionality’s developed were as per provided specifications.Provide support to the testing team to write system test cases. Meeting delivery deadlines on enhancement or defect fixing work.

New Delhi Area, India

Responsible for capturing the new requirements and the enhancements associated with product. Preparing the Functional and Technical specifications for the enhancements related to the product.Worked closely with project stakeholders, SMEs to understand the requirements.Preparing the Demos, Training materials & User guides. Preparing and Coordinating with the Test team in developing the Test cases. Test the defect fixes and product enhancements to ensure that the functionality’s developed are as per provided specifications. SME support during the UAT cycles. Handling the release management & getting the required approvals for severity one issues. Managing Production/Client Support Services. Coordinate with the development team to help the team members understand the overall functionality of the product and the individual modules. Provide support to development team members to help them understand the requirements for defect fixes and enhancements related work. Provide support to the development and testing team in writing unit and system test cases. Meeting team Key performance Indicators (KPIs) and budgeted sales Mentoring, coaching and developing a team of 25-30 members to deliver Service Level Agreement. Exceeded sales and operational KPIs - every month in 2009. Analyzing performance and Quality Assurance data and creating reports to communicate with senior management. Performance managing team members where required.

Master’S Degree, Masters In Computer Applications

Activities and Societies: Debate team, Cultural team

Post Graduate Diploma In Computer Applications, Computer Science

Activities and Societies: Member Debate and cultural team.

Bachelor’S Degree, Bachelor Of Sciences

Activities and Societies: Member Debate and Cultural team Studied as a batchelors student.