Vikram Bawa personal email
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Digital Experience leader with 20+ years of experience with Fortune 500 firms across the globe. Led a $ 1bn transformation program improving Customer Experience, Customer Retention, Loyalty and Brand Recall using CRM, ERP, Analytics, Conversational AI, RPA and NLP led solutions.
Consulting
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PartnerConsulting Oct 2023 - PresentMaking organizations digitally customer centric.
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Vice President Of Digital TransformationExl Dec 2021 - Dec 2023Leading large scale CX and Digital Transformation Initiatives with large Retailers, Travel, Telecom, Banking and Utilities. -
General ManagerHcl Technologies May 2021 - Dec 2021Led a large CX Digital Transformation Engagement, spread across the globe with ACV > $ 200M -
DirectorConsulting Jan 2015 - Apr 2021Digital Transformation using cutting edge AI solutions, Making organizations Customer Centric
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Practice ManagerHcl Technologies Jul 2010 - Dec 2014India, Singapore, UsaManaged Customer Experience consulting, Marketing Analytics, CRM practices.Client Management, Developed propositions and solutions in-house to cater to clients’ needs.Led Sales pursuits and RFP responses across industry verticals.Streamlined the Digital Marketing Processes for a Digital Payments major at SFO, USA. Defined Customer Experience Roadmap to help the organization be more customer focused and improve customer retention. Helped realize Marketing Campaign Attribution, CRM and Analytics goals.Helped an Insurance major align its processes to the CEx vision at San Antonio, Texas, USAConducted workshops on Marketing Analytics and Customer Centric solutions for a Fast Food Retail giant based out of Chicago, USAAssisted global Telecom, Loyalty Solutions provider, Australia based Retailer, UK based Utility Co. measure and improve their Customer Experience
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Program ManagerStart Up May 2009 - Jul 2010India
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Business Strategy ConsultantIbm Global Services Apr 2007 - Jul 2009Bangalore / GlobalStrategic Consulting for fortune 100 firms across the globe. Assisted organizations in Business / Marketing Strategy - Growth, Market Entry, Business Expansion, Customer Experience Strategy and Business Realignment. -
Sap ConsultantWipro Technologies 2001 - 2004Germany / Hong Kong / IndiaIntegrated Supply Chains of global CPG players like Gillette, Europe and USA, Sanyo HK, USA using SAP-EDI.
Vikram Bawa Skills
Vikram Bawa Education Details
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Computer Science -
Digital Strategies
Frequently Asked Questions about Vikram Bawa
What company does Vikram Bawa work for?
Vikram Bawa works for Consulting
What is Vikram Bawa's role at the current company?
Vikram Bawa's current role is Digital Transformation, CX Leader.
What is Vikram Bawa's email address?
Vikram Bawa's email address is ba****@****ail.com
What schools did Vikram Bawa attend?
Vikram Bawa attended Nanyang Business School, Ntu, Indian Institute Of Technology, Roorkee, Indiana University - Kelley School Of Business, Nanyang Technological University Singapore, Columbia Business School.
What skills is Vikram Bawa known for?
Vikram Bawa has skills like It Strategy, Business Process Re Engineering, Pre Sales, Business Analysis, Business Intelligence, Management Consulting, Requirements Analysis, Business Process Improvement, Consulting, Erp, Software Project Management, Strategy.
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Vikram Bawa
Sahibzada Ajit Singh Nagar
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