Product Support Specialist
Current• Provide dedicated support for Zenoti Application users, addressing queries and technical issues. • Guide clients through troubleshooting processes via phone, or email. • Collaborate with Zenoti development teams to resolve complex issues and escalate as needed. • Assist in the implementation, configuration, and maintenance of Zenoti software. • Maintain detailed records of clients interactions, ensuring accurate documentation of solutions. • Stay updated on Zenoti product features, updates, and industry trends. • Conduct training sessions for end-users to enhance their understanding and usage of the application. • Participate in testing and quality assurance processes for Zenoti updates. • Contribute to the development of support documentation and knowledge base articles. • Collaborate with cross-functional teams to improve the overall customer experience with Zenoti.
