➔ Driving business from at most a team of 13 executives.➔ Managing sales & operations for Ghatkopar Store.➔ Maintaining hub inventory & Retail of cars for Mumbai region.➔ Meeting and engaging with customers, scheduling test drives ofexecutives and ensuring it to be done in the customers preferredtime slot.➔ Stand in for Sales Manager in his absence also managed Goregaonstore in absence of a Sales Manager there and gave a growth of 130% in business.➔ Increased the average deliveries of executives to 7 cars from 4cars per month.➔ Trained executives to upsell insurance, AMC and upgrading theirskills.➔ Managing and ensuring day to day productivity of executives areabove maximum possible level and using calling dashboard toincrease customers contacted.➔ Initiating PIP for low performers and supporting them to achievetargets to increase business.➔ Creating sheets and trackers to track executives productivity and performance.➔ Handling customer escalations and queries and providingefficient solutions.➔ Guiding and assisting executives in customer documentation,finance, and deal closure.➔ Ensuring maximum margin % for products sold and lowest costbeared in case of warranty claims.➔ Assigning and managing leads, ensuring leads are dialed andconnected as per sop by executives and 100 % leads are attemptedand connected.➔ Ensuring no leakage of leads and lowest cancellations of dealsand the deals are completed in the minimum time frame.➔ Working with the learning team to ensure executives are wellinformed with company sop, changes, terms, are groomed to givebest in industry customer experience.➔ Working towards maintaining the best NPS in the organizationacross teams.➔ Taking feedback from team members to improve business andoperations.

➔ Responsible for meeting yard targets, supervising and directingassociates for day to day tasks.➔ Having a strong sense of initiative and personal leadershipdemonstrating the ability to function independently, andcomfortable working in large multi-cultural teams.➔ Follow up on inquiries via email, internet forms, and phone calls toensure customers have all the information they need in order tomake an informed purchase.➔ Negotiate deals on buying and leasing automobiles to the satisfactionof both the customer and the dealership with a good customersatisfaction review score.➔ Educate customers on the features, options, and packages on a rangeof make and model of vehicles to assist them in making a purchasethat fits their needs and budget.➔ To pitch and sell insurance, warranty packages to buyers with the carbought.➔ Ensuring that all customers receive excellent service throughdirect salesmanship, and prompt and courteous service.➔ To sell used cars from direct sellers to buyers and dealers.➔ Completing each transaction in a quick and efficient manner.➔ Identifying customer requirements.➔ Assisting customers with purchase decisions.➔ Selling physical inventory of used cars from the yard of cars24.➔ Making sure that customers paperwork is completed efficiently.➔ Watching out for loss prevention through leakage and theft.➔ To assist customers in finance from cars24 NBFC And OtherBanks.

➔ Selling New Cars as well as Finance, Accessories, AMC & ExtendedWarranty.➔ Reporting to Sales Manager on activities, reviews and analyses.➔ Negotiating the terms of a sales agreement and closing sales➔ Fulfillment of commitment of vehicle delivery.➔ Maintained contact with existing customers through meetings,emails and by phone.➔ Advised customers regarding payment options; loans and leasingbanking terms.➔ Negotiated delivery and price variations.➔ Being up to date on changes in pricing.➔ Updated management daily; records of sales and orders –Tracked progress of existing booking by contacting or liaisingwith customers.➔ Effectively took care of relevant paperwork.➔ Maintained familiarity with New cars and stayed updatedregarding competitor’s products.➔ Kept up to date on changes in pricing, leasing programs, differentincentives, campaigns and tradeshows.

➔ Handling many inbound and outbound calls to customers andclients.➔ Identify the needs of customers, resolve issues, and providesolutions.➔ Upsell other products wherever possible.➔ Ensure to follow the customer service script provided by thecompany for uniformity.➔ Also, be well-read on company policies and the website for FAQsor policy related answers.➔ Maintain good customer relations.➔ Meet personal targets and work towards meeting team targets.➔ Maintain records of the conversations with the customer andanalyze the data.➔ Write and submit timely reports on performance, targets, andcustomer queries.