Vikram Chopra Email & Phone Number

United States

Fountain Valley, Ca, Us

Toyota City, Aichi Prefecture, Jp

• Responsible for managing the daily operations for mass production (60 team members)• Manage future & current press shop projects• Lead the team for future vehicle business preparation• Responsible for providing quality parts to our customers in timely manner (Toyota/Tesla/Service Parts)

Toyota Customer Quality Services, Torrance, CA - Plano, TX Assistant Manager (2014-2020) • Led & mentored a team of 6 engineers in ‘Early Detection Early Resolution’ process for analyzing customer field issue data to determine priority and set field action plan• Spearheaded new vehicle launch project by conducting Go & See to understand the issue firsthand, gather pertinent information accurately to communicate with stakeholder to gain understanding and consensus for the next steps which resulted with 80% of issues being close within target• In charge of reducing service bulletin lead-time by collaborating with internal and external groups which resulted in 10% in phase one improvement and projected to 50% in phase 2• Created quality issue workflow as well as operation manuals for Toyota & Mazda joint venture• Collaborated with IS to create Key Performance indicator dashboard for service bulletins to help visualize performance, workload and issues for upper management

• Managed durability testing on production & prototype vehicles for all Lexus & Toyota products (30 vehicles)• Led a team of 3 engineers during prototype testing to capture issues before product was released to market which resulted in 90% of issues being counter measured before market release• Spearheaded new test plan development by incorporating accelerated test methods to increase issue detection in a less amount of time which resulted in 43% improvement • Created access database for team members to use to search for previous issues to confirm past issues did not reoccur

• Led new product strategy by leading internal team to develop products for future customers which included benchmarking competitors as well as conducting customer clinics• Negotiated design aspects with CE, Styling, Cost Planning, Manufacturing, and Performance groups based off customer research which led to high phrase in magazines for interior design• Maintained control over supplier output by utilizing advanced organizational and multitasking skills which led to product launch meeting all milestones