I am an ITIL V3 Intermediate Certified person in Service Operations (S.O). I am well versed in ITIL Incident and change management. I have 10 +years of relevant experience.My total experience is 13 + years. I have worked First Source previously as a Customer Support Representative in a voice process ( B SKY B Process) for a period of 1.5 years.Prior to first source I worked in a Medical Transcription company as a system admin for a period of nearly an yearMy first job was as a system admin for a year in a small company Neel Kamal Agencies for a period of one year