• Ensure the profitability of business unit and the achievement of sales and delivery targets.• Exploring new relationships and avenues for growth• To ensure proper handling of admission procedures, induct students and form batches• Assess & track market share of the institute’s product offering in our region.• Organize events and campaigns in schools/colleges/NGO to attract target audience. • Promote consistent customer experience that can represent the overall brand experience• To implement time tables/ teaching schedules and maintain staff & student discipline.• Handling assigned administrative responsibilities• Understanding the future perspective and developing strategies for operations accordingly.

• Imparting Soft Skills Training to the employees (Marketing, Operation, Sales, HR, and Finance).• Part of process improvement team and responsible to identify the process gaps and random audits for continuous improvements.• Documentation on process improvements and process performance.• Identify and assess current and future training needs through job analysis, career paths, and consultation with departmental head.• Develop and oversee the production of classroom handouts, SOPs, instructional materials, aids and manuals.• Translate requirements into trainings in order to assist employees in enhancing their skills and delivery in their respective roles.

• Direct point of contact for the students and their parents who wanted to enquire about the programs/offerings of our institute and counseling them in a manner that they convert into admission enrollments.• Meetings with Directors/Principals/HODs of schools and institutions to introduce our Institute and its offerings• Designing and creating engaging, effective e-learning courses. • Designing training modules for management (MBA/BBA/BHMCT) students on various topics such as Communication Skills, Team building Skill, Decision Making Skills, Presentation Skills, Body Language, GD/PI, Telephonic etiquettes and other different business etiquettes.

“Was also appointed as Information Security Officer & part of Incident Co-ordination & Incident reporting team”• Handling complete cycle of Training & Development including budgeting, Training Needs Analysis of different verticals, measuring the skill gaps, design, development and delivery of the Training Program, Conducting Post Training Assessments.• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.• Improving initiatives that positively impact Client satisfaction & business profitability by Identifying process gaps & automation opportunities, Following QMS (9001) & ISMS(27001).• Conducting Regular/Random internal process quality audits, CAPA, RCA’s and audits based on business/process requirements, preparing reports to highlight issues and problems and distributing the reports to the relevant people. • Performing risk assessments on key business activities and using this information to guide what to cover in audits.• Custodian of all SOP’s and process related documents and regularly updating the same.Key Highlight: Played a vital role in migrating one of the processes from parent company (Gurugram) to franchisee centers in Chandigarh & Jaipur (new franchisee centers) and helped in setting up the process as per company’s standards